Complaint Review: Economy Lube - Waterloo Ontario
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- Author Not Confirmed
- Economy Lube University Ave Waterloo, Ontario Canada
- Phone:
- Web:
- Category: Oil Companies
Economy Lube ripoff Waterloo Ontario
*REBUTTAL Owner of company: customer complaint
*Consumer Comment: Extra Oil
*Consumer Comment: Extra Oil
*Consumer Comment: Extra Oil
*Consumer Comment: Extra Oil
Show customers why they should trust your business over your competitors...
Had oil change done today and was overcharged for the service. I had the same service with the same vehicle 2 weeks ago and paid $24.53 for basic oil change. Today I had to pay $27.98 for the exact same service. The difference being that the manager charged me for and extra liter of oil.
When I questioned him he told me that they had made a mistake on the last visit and I got a deal then. I have owned this van for almost 3 years and have never paid for extra oil.
They could not sell me more so they got a few dollars extra by cheating me.
For the sake of $3.45 they have lost a customer that would have 2 oil changes a month on average or $588.00 in sales.
Charles
Elmira, Ontario
Canada
This report was posted on Ripoff Report on 10/23/2004 08:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/economy-lube/waterloo-ontario/economy-lube-ripoff-waterloo-ontario-114313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 REBUTTAL Owner of company
customer complaint
AUTHOR: Stephen - (Canada)
SUBMITTED: Thursday, May 04, 2006
very sorry to see we lost you as a customer for such a small problem.
please contact chris at our waterloo branch and we will resolve this issue. 15197462677
regards
president and ceo
economy lube
#4 Consumer Comment
Extra Oil
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Sunday, October 24, 2004
I know it pretty chicken but they quote you a price for 5 qts of oil. Some of my vehicles take 5.5 or even 6 qts. Usually the guys are pretty good about it and just make a comment about how we're giving you an extra .5 or 1 qt. What a guy. Some of the deisel vehicles take 7-7.5 qts. The truck behind me was deisel and they quoted him $49 versus my $19, for 2-3 qts more, but I don't know anything about deisels. Depends on the place you take it. One place was going to charge me $5 to top off my radiator. Told him to forget it, I can buy a whole gallon for $5. Some places will always try and nickle and dime you to death. Those are the places I avoid. $3.45 cost them hundreds of in the long run. Dumb.
#3 Consumer Comment
Extra Oil
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Sunday, October 24, 2004
I know it pretty chicken but they quote you a price for 5 qts of oil. Some of my vehicles take 5.5 or even 6 qts. Usually the guys are pretty good about it and just make a comment about how we're giving you an extra .5 or 1 qt. What a guy. Some of the deisel vehicles take 7-7.5 qts. The truck behind me was deisel and they quoted him $49 versus my $19, for 2-3 qts more, but I don't know anything about deisels. Depends on the place you take it. One place was going to charge me $5 to top off my radiator. Told him to forget it, I can buy a whole gallon for $5. Some places will always try and nickle and dime you to death. Those are the places I avoid. $3.45 cost them hundreds of in the long run. Dumb.
#2 Consumer Comment
Extra Oil
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Sunday, October 24, 2004
I know it pretty chicken but they quote you a price for 5 qts of oil. Some of my vehicles take 5.5 or even 6 qts. Usually the guys are pretty good about it and just make a comment about how we're giving you an extra .5 or 1 qt. What a guy. Some of the deisel vehicles take 7-7.5 qts. The truck behind me was deisel and they quoted him $49 versus my $19, for 2-3 qts more, but I don't know anything about deisels. Depends on the place you take it. One place was going to charge me $5 to top off my radiator. Told him to forget it, I can buy a whole gallon for $5. Some places will always try and nickle and dime you to death. Those are the places I avoid. $3.45 cost them hundreds of in the long run. Dumb.
#1 Consumer Comment
Extra Oil
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Sunday, October 24, 2004
I know it pretty chicken but they quote you a price for 5 qts of oil. Some of my vehicles take 5.5 or even 6 qts. Usually the guys are pretty good about it and just make a comment about how we're giving you an extra .5 or 1 qt. What a guy. Some of the deisel vehicles take 7-7.5 qts. The truck behind me was deisel and they quoted him $49 versus my $19, for 2-3 qts more, but I don't know anything about deisels. Depends on the place you take it. One place was going to charge me $5 to top off my radiator. Told him to forget it, I can buy a whole gallon for $5. Some places will always try and nickle and dime you to death. Those are the places I avoid. $3.45 cost them hundreds of in the long run. Dumb.
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