EdgeStar Compact Appliances, compactappliances (eBay), Koolfront, Living Direct scam, rip off, dangerous product, broken product, air conditioner, a/c, time wasters, Internet

Well, after filing the report with the BBB, the company decided to refund me my money (without me needing to get temperature readings from the back of the unit) and didn't even require me to ship back the defective unit. I used that refunded money to buy another EdgeStar scratch&dent unit which I got about a month ago and continue to use almost every day and it appears to be working great.

I guess I just had a bad experience, but I wish their customer service was more helpful. I understand it was a scratch&dent but it also had a warranty and I shouldn't have had to continue operating a dangerous unit to get bogus "temperature readings", nor should I have had to file a BBB report to get a refund.

Either way, I am now satisfied, like I said I ordered another EdgeStar unit which I love and I would recommend their products, just not their customer service.

I was sorry to read that your Edgestar unit did not operate as designed. The shooting of ice is a very rare event indeed and, like the HVAC tech you spoke with, is not one that I am familiar with. As stated in your complaint, you purchased what we refer to as a scratch and dent unit. These are units that have been returned to our retail division from customers who decided the product did not meet their needs. We test each unit before we list them in our scratch and dent retail section and offer a warranty on the items as well which is what you attempted to utilize with our service department. Our Edgestar service techs attempted to diagnose the problem with you via telephone on more than one occasion in hopes of helping you find a solution to this unusual problem. Once it was determined by our service department that we would be unable to successfully assist you with this issue we offered you a full refund of your purchase price so you may make other arrangements. (i.e. have a local AC service tech fix the issue, dispose of the unit and purchase another model, etc.) I understand from reading your complaint that you do not want your money back but that is the option we have for you since you did not purchase a brand new unit and our inventory of scratch and dent models is dictated by what is returned to us in functional condition by our customer base.

I am sorry that you feel our offer to refund you the full purchase price of your order merits a posting on this forum. It would appear that you and I may have a different definition of rip off as you are not being left with a defective product but are being refunded in full so you may purchase another model that may better fit your needs. Should you wish to discuss this matter further please feel free to email me directly: B. Ford, Director of Customer Relations Living Direct, Inc. bford@LivingDirect.com