Complaint Review: eforms.org - Internet
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- Author Confirmed
- eforms.org Internet USA
- Phone:
- Web: https://eforms.org
- Category: Legal Services
eforms.org Free -- in exchange for your credit card information and signing up for their "trial" subscription Internet
*Consumer Comment: Clearly Stated, but NOT "upfront"
*UPDATE Employee: Everything is clearly stated upon signing up
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eforms.org needs tp improve their advertisements and website by an up-front, clear disclosure of the strings attached to obtaining a "free" document.
Eforms.org advertises “eForms - Free Fillable Forms - Create Documents for Download; Ad www.eforms.org/; Create and Download Free Legal Forms for Personal or Business use." using advertisements on Google. (as of 11/11/2016)
In reality, in order to see or download the "free" document you've created, you have to agree to one of their pricing plans: (1) Trial plan: Free for 7 days and $15/month thereafter, which can be canceled at any time (in theory at least). (2) $45 purchase of a single document. (3) $120/year unlimited documents.
Vendors should disclose any conditions (in this case, costs) to obtaining "free" stuff upfront before customers spend time and effort creating a document as well as revealing personal and confidential information to the forms vendor.
While I've seen other complaints by their customers about difficulty in canceling their free trial subscriptions, my complaint is simply about the lack of an upfront disclosure of the requirement to sign-up for their trial subscription. (Since I did not sign-up for the trial subscription because of credit card security concerns, I cannot comment on how easy or difficult it is to cancel their trial plan.)
This report was posted on Ripoff Report on 11/11/2016 10:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/eformsorg/internet/eformsorg-free-in-exchange-for-your-credit-card-information-and-signing-up-for-their-1337661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Clearly Stated, but NOT "upfront"
AUTHOR: Ecarg - (United States)
SUBMITTED: Friday, February 23, 2018
An employee at eforms.org rebutted the original complaint saying that "Everything is clearly stated upon signing up." That was not the complaint. The complain was that AFTER you spent time and effort entering PERSONAL INFORMATION on their website only THEN were you informed that to received the advertised product (print or download legal documents) you must PROVIDE CREDIT CARD and SIGN UP FOR SERVICE. Yes, this is clearly stated. However, in the rebuttal comment it says that eforms.org is "upfront with all of our information," etc. I personally do not consider that to be UP FRONT. If there is a disclaimer that there must be a sign up and credit card somewhere "up" near the "front" of the process, it was not easily discerned and I felt that their intent was to trick the user.
#1 UPDATE Employee
Everything is clearly stated upon signing up
AUTHOR: eForms - (USA)
SUBMITTED: Friday, January 27, 2017
We apologize you feel this way as we are upfront with all of our information. Prior to signing up it clearly indicates that you have access to a 7-Day free trial period and that your trial period would turn into a $15 monthly subscription if it is not cancelled before the 7th day. The trial period actually runs in to the 8th day as we give a full 168 hours (7 full days) before you are billed. The customers have access to cancel their subscription at anytime under their profile simply by clicking on my eforms and selecting my profile. At the bottom of the page there is a button highlighted in red labeled Cancel my Subscription. We cannot control or monitor the thousands of customers who sign up for the free trial period to advise them that their trial period is coming to an end and ask if they want to keep it or cancel it, we just do not have the resources to offer that type of service. The cancellation is solely the responsibility of the customer. We did however attempt to satisfy you after you neglected to cancel your service within the 7-day free trial period by offering you a 50% refund on the charges but sadly it was declined. Please see below a list of satisfied customers that replied back to us through surveys indicating the pleasure of the service that we provided.
| Rating |
Excellent service and will recommend your company to others .
| Rating |
I was so impressed with your employee, M****, he called me after I left a message and was so helpful in resolving my problem. His caring, kind compassionate way is a tribute to e-Forms and he should be recognized for his exceptional customer service. Thanks for being such a great company with a wonderful customer service representative. He elevated your company to such a high level, all due to his customer service.
| Rating |
J**** gave excellent customer service. She was SO friendly and helpful. If she is an example of how your company treats its customers, I would recommend you to anyone, anytime.
As you can see we service and satisfy many customers on a daily basis and try our best to provide with a resolution to our unsatisfied customers. We apologize that we were unable to satisfy you but we felt that we attempted all possible avenues to do so. I have included screenshots of what the cancellation button looks like on the bottom of every active members profile. i also included a screen shot of clearly what is reflected as the charges you will incur if the trial period is not cancelled before the 7-Day free trial period ends.
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