eHarmony The would not offer a refund within the 3 day window defined in the Terms and Condidtion Los Angeles california

I opened an eHarmony account and with some trepidation ended up paying for a subscription. Within minutes of paying I felt like I had made a mistake but waited 24 hours after reviewing the terms and conditions. It stated within them that a person could request a refund by specifically emailing subscriptions@eharmony.com. I received a reply stating a ticket was opened and that someone would respond.

I got a reply asking for specific reasons, which I provided as well as reiterating my request for a refund. I received another email back that did not acknowledge that language within the terms and conditions but gave me a courtesy 3 month additional membership. Why would I an additional 3 months of a service I want cancelled and refunded for? I’ve searched and cannot find an active phone number that works for customer service and am working with my CC company to dispute the charges.