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Report: #1503753

Complaint Review: eHarmony - Los Angeles california

  • Submitted:
  • Updated:
  • Reported By: Aggravated — Broadway United States
  • eHarmony 10900 Wilshire Blvd 17th Floor Los Angeles, california United States

eHarmony The would not offer a refund within the 3 day window defined in the Terms and Condidtion Los Angeles california

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I opened an eHarmony account and with some trepidation ended up paying for a subscription. Within minutes of paying I felt like I had made a mistake but waited 24 hours after reviewing the terms and conditions. It stated within them that a person could request a refund by specifically emailing subscriptions@eharmony.com. I received a reply stating a ticket was opened and that someone would respond.

I got a reply asking for specific reasons, which I provided as well as reiterating my request for a refund. I received another email back that did not acknowledge that language within the terms and conditions but gave me a courtesy 3 month additional membership. Why would I an additional 3 months of a service I want cancelled and refunded for? I’ve searched and cannot find an active phone number that works for customer service and am working with my CC company to dispute the charges.

This report was posted on Ripoff Report on 01/10/2021 07:38 AM and is a permanent record located here: https://www.ripoffreport.com/report/eharmony/los-angeles-california-offer-1503753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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