Report: #1449712

Complaint Review: Empire Today Flooring -

  • Submitted:
  • Updated:
  • Reported By: Patricia — AVON LAKE United States
  • Author Confirmed What's this?
  • Why?
  • Empire Today Flooring United States

Empire Today Flooring SERVICE IS NON_EXISTANT all lies on amount of time and when on install. Mis-measure UNPROFESSIONAL!!! Internet

*UPDATE Employee:

Note from Empire Today

Show customers why they should trust your business over your competitors...

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First of all everything that the sales rep said was totally wrong.. She said one day install and that was far from truth.  She said to contact her if any problems but she never responded to inquiries.  She also mis-measured our carpet amount.  Carpet was supposed to be installed 1st thing on Monday morning.  They were a no show so it took 4 calls to finally get a response. Installers showed at 11 am and were there until 8:30 pm.  Since the rep mis-measured we were told 1-2 days to get rest in.  UNTRUE.. several days later and still installers were late arriving.  We were told the stairs would be completed on Saturday but the installers never showed AGAIN.... Then we were todl stairs on Thursday morning supposedly 1st thing in the morning. No show AGAIN. finally installers show at 5:30pm

This comapany lies.  They are unresponsive.  You will wast more time taking timeoff of work for installers that are totally unrealiable.  WORST COMPANY I HAVE EVER DEALT WITH FOR CUSTOMER SERVICE.  They could care less.  Also, wanted to speak to headquarters Custoemr service. I left two messages requesting Urgent Call for discussion..l NO RETUN CALL>

This report was posted on Ripoff Report on 06/30/2018 10:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today-flooring/empire-today-flooring-service-is-nonexistant-all-lies-on-amount-of-time-and-when-on-insta-1449712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Note from Empire Today

AUTHOR: CustomerSupport - (United States)

POSTED: Monday, July 02, 2018

We're sorry to hear this. Your satisfaction is important to us, and we'll be in touch with you shortly to discuss your concerns.
Thank you.

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