Report: #1191910

Complaint Review: Empire Today -

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Ripoff Report is Xcentric Ventures

Submitted: Fri, November 28, 2014
Updated: Mon, December 01, 2014
Reported By: David Owens — Merrick New York

Author Not Confirmed

Why?

Empire Today USA

Phone:
Web:
Category: Carpet & Tile Stores

Empire Today Empire Carpet Nightmare

*UPDATE Employee: ET Customer Support

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This company is a nightmare to deal with. Not enough installers, arrive late, and take forever. Our job was supposed to start between 8 & 10. Received call day of installation backing us up to later in the morning. Crew arriverd at 12:30p.m. and it took until 9:30p.m. to complete job. Customer serverice representatives were awful to deal with. Cannot emphasize enough how bad this company is. Go elsewhere for your carpet needs.

This report was posted on Ripoff Report on 11/28/2014 09:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/empire-today-empire-carpet-nightmare-1191910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

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#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - ()

SUBMITTED: Monday, December 01, 2014

POSTED: Monday, December 01, 2014

Hi David, thank you for bringing your concerns to our attention. We never want our customers to be disappointed in our service, and we regret that you were inconvenienced by the timeframe of your installation. We understand that we’ve been in contact with you about this issue, and we will be following up with you again shortly. You can also reach us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager

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