Complaint Review: Emporium - Internet
- Emporium Internet USA
- Phone: 8552453510
- Web: www.emporium.com
- Category: Miscellaneous Electronics
Emporium Buy now pay later Frauds! Los Angeles, Ca Internet
*REBUTTAL Owner of company: Response from Emporium
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I ordered a Tablet online from them and they took out the initial $6 fee. 2 weeks went by and I called to find out where my tablet was. The guy that answered said it was still in the warehouse preparing to ship. Another week went by, still no tablet so I called again and I was given the same answer so I told the guy to forget the order, cancel it be a it's taking too long. He supposedly cancelled the order and said my initial payment would be returned. I waited another week, no money returned and I called back, the girl said it wasn't cancelled and was still in the warehouse. I told her to cancel it, she said she will. I called back a couple of days later, same thing. A couple more days, I call and I'm told the order was cancelled so I need to call billing. I called billing, the order wasn't cancelled. In the meantime, I'm calling numbers back and forth getting a run around, they not only didn't refund me my initial fee but they also took out another $26. I filed a dispute with my bank and called Emporium twice with the same result. Then they took out $50. I called again and they said that they show it was never cancelled but also can't seem to explain why they are charging me for something I don't have. The little girl on the phone was so rude and unprofessional, I'm disgusted. I had to file another dispute, and shut down my bank account.
This report was posted on Ripoff Report on 09/28/2016 02:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emporium/internet/emporium-buy-now-pay-later-frauds-los-angeles-ca-internet-1330642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Response from Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Friday, September 30, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are working to improve our customer service and we are working on updating our process so that we can update customers’ orders quickly.
We understand your concerns, and will do what we can to provide you with information regarding your order.
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team


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