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Report: #1331950

Complaint Review: Emporium - Internet

  • Submitted:
  • Updated:
  • Reported By: Leary — Los Angeles California USA
  • Author Not Confirmed What's this?
  • Why?
  • Emporium Internet USA

Emporium Pacific Credit Group Took my money from my bank then cancelled my order Los Angeles Internet

*REBUTTAL Owner of company: Response from Emporium

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 I was approved for a $1200 spending limit, I paid the down payment from my checking account and never received any items from emporium. I called the customer service number and they told me to contact billing. I called the same number to contact billing and they told me to contact the people that I just talked to. I was given the run around for a week. I asked to speak to a Manager or supervisor everyday and I was always told that they were in a meeting. I was given a number 4243637763 to call that no one answers and the voicemail is full. I asked the billing department to stop trying to take the payment out of my account causing more than $200 I'm overdraft fees and they told me that I have to contact the 4243637733 number to cancel my account with them which I don't have! Emporium.com is a complete scam!

This report was posted on Ripoff Report on 10/06/2016 12:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emporium/internet/emporium-pacific-credit-group-took-my-money-from-my-bank-then-cancelled-my-order-los-an-1331950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

POSTED: Wednesday, October 12, 2016

Hello,

Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 

We are working to improve our customer service so that we can more quickly communicate with customers regarding their order status.

We understand your concerns, and will do what we can to provide you with information regarding your order.

For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com


Sincerely,
Emporium Team

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