Complaint Review: Emporium - Internet
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- Author Confirmed
- Emporium Internet USA
- Phone: 855.245.3510
- Web: www.emporium.com
- Category: Rental Stores
Emporium Took CC payment and denying that they did Los Angeles Internet
*REBUTTAL Owner of company: Response From Emporium
*REBUTTAL Owner of company: Response From Emporium
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This company is a SCAM. I placed an order for a metal detector for total cot of $92.47. After a week and nothing in tracking status I called them on 12/8/2016, they informed me they could not verify my CC and needed me to "snd them a copy of my DL) to me this is never ever asked. So I called Billing this morning on 12/9/2016 and NOW they claim to not be able to locate any order for me. Luckily I am able to stop them with a dispute and will get my $93 back from my CC Company, I have also filed a complaint on BBB and FYI their rating is 92% NEGATIVE Experience. LOTS of complaints, wish I would have checked first.I am also reaching out to the TV station advertising for them. I WAS going to use a credit line, THAK GOD I did not. I also posted this warning on FB Public Media for all to be warned and not taken in by this company which by the way, very odd they are also a Debt Collection Agency. Do NOT order from this company... You will never get your items and they will try and scam you.
This report was posted on Ripoff Report on 12/09/2016 07:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/emporium/internet/emporium-took-cc-payment-and-denying-that-they-did-los-angeles-internet-1342253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Response From Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Wednesday, December 21, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We would love the opportunity to get this matter resolved for you as quickly as possible.. We apologize that the service you received was not a pleasant one. We would love to correct this matter for you.
We understand your concerns, and we will do what we can to provide you with information regarding your account.
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team
#1 REBUTTAL Owner of company
Response From Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Monday, December 19, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are working to improve our shipping process so that we can fulfill all orders in a timely manner.
We understand your concerns, and we will do what we can to provide you with information regarding your account.
For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com
Sincerely,
Emporium Team
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