Complaint Review: Emporium - Las Angeles California
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- Author Confirmed
- Emporium 10920 Wilshire boulevard, suite 150-9138 Las Angeles, California USA
- Phone: 855-245-3510
- Web: www.emporium.com
- Category: Financial Services
Emporium AKA Monterey financial services, AKA Pacific credit group Complete Rip Off Los Angeles California
*REBUTTAL Owner of company: Response from Emporium
*REBUTTAL Owner of company: Response from Emporium
*Author of original report: Response to owner
*REBUTTAL Owner of company: Response from Emporium
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I purchased two TV headrests for my vehicle. It came to a total of $268. I received my items. I have paid $47.15 (monthly) since October 2016. They have my bank information and charge my account t on the 2nd of every month. I called January 30th to get my balance that I owed since it cannot be seen online. The gentleman said including Feb. 2nds payment, I will owe $186. I told him to go ahead and pull out the $47.15 on the 2nd still, and that by the end of February, early March-
I will pay the remaining balance. The NEXT day, I received an email from Emporium that they had transferred my account to Monterey financial services, and they will be taking over the account as of February 1st 2017. They received their payment of $47.15 in February, than reported to my credit (unlike Emporium) stating it as a "other loan" , with a balance of $424!!!!! I emailed Emporium that day and have not heard a response back. I also did a credit dispute against the balance owed, and it is now under investigation.
This report was posted on Ripoff Report on 02/09/2017 10:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/emporium/las-angeles-california-90024-6502/emporium-aka-monterey-financial-services-aka-pacific-credit-group-complete-rip-off-los-1355074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 REBUTTAL Owner of company
Response from Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Tuesday, April 25, 2017
Hello,
We wanted to reach back out to you and ensure this matter was resolved, please let us know if there are any outstanding issues by emailing us your full name, email address, order number and reference your RipoffReport Claim # 1355074 to escalations@vnuretail.com.
Thank you,
Emporium
#3 REBUTTAL Owner of company
Response from Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Sunday, February 19, 2017
Hello,
Thank you for reaching back out to us. We would like to intervene and help you with this matter. If you can email us your full name, order number, phone number and reference your complaint # 1355074 to escalations@vnuretail.com we will look into this matter immediately and contact you directly wiht an update.
Thank you,
Emporium Customer Care
#2 Author of original report
Response to owner
AUTHOR: - ()
SUBMITTED: Wednesday, February 15, 2017
Thank you for your response. I have made two attempts to email customer service regarding this issue ( the email on your website) and have not received a response. I also did online chat with a representative from Emporium and he stated he could not help me regarding my account ( only shows him basic information) that I would have to contact Monterey, so I called them. I faxed over all proofs of payments , along with my receipt of the items purchased. I still have not heard back yet, it's been a little over a week. Should I wait to hear from Monterey, or still email you at the new email address given in your response?
#1 REBUTTAL Owner of company
Response from Emporium
AUTHOR: Emporium Retail - (USA)
SUBMITTED: Wednesday, February 15, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We understand your concerns, and will do what we can to provide you an update on your order.
For us to look into your order, please email us your full name, phone number, order number and reference your Rip off Report Complaint #1353914 to escalations@vnuretail.com.
We look forward to working with you to get your issue resolved.
Sincerely,
Emporium Team
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