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Report: #298935

Complaint Review: EMusic - Internet

  • Submitted:
  • Updated:
  • Reported By: — Topeka Kansas
  • Author Confirmed What's this?
    • Why?
  • EMusic emusic.com Internet U.S.A.

EMusic charged my card during a "free" music trial Internet

*Consumer Comment: Some info
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After seeing an ad in the Smithsonian Magazine for a free trial offer for eMusic, I thought I would give it a try. Within the first few moments of signing up for the "free" trial, I realized that my card had been charged $9.99.

I have sent multiple emails to the company to have that charge reversed (there is no phone number or address listed anywhere), but I have had no luck. When I've tried to cancel, I receive an automatic message that my account will be closed after my paid cycle ends.

I realized by going to eMusic's own message boards that others have experienced the same scam, and some have been charged more than I have.

To top it off, I never got any of my "free" downloads, either. The only thing that this site downloaded to my computer was a bunch of junk programs that I had to go in and manually delete.

I am extremely frustrated and hope that maybe my pain will save someone else from this experience. If you are considering signing up for a "free" trial... run away!!

Breoni
Topeka, Kansas
U.S.A.

This report was posted on Ripoff Report on 01/10/2008 05:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/emusic/internet/emusic-charged-my-card-during-a-free-music-trial-internet-298935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Some info

AUTHOR: Essjaycee - (U.S.A.)

SUBMITTED: Friday, January 11, 2008

POSTED: Friday, January 11, 2008

here's some company contact info that helped get my issue resolved in a matter of hours.

David Pakman- President & CEO
email- david@emusic.com
phone- 212.201.9210
fax- 212.201.9202
mobile- 917.597.1855

Company address-
535 fifth ave
3rd fl
new york / ny / 10017

Stacy Mangual- Customer Service Lead
email- smangaul@emusic.com

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