encante beauty collection this is a rip off company Santa Ana California

This company is a rip off joint.     Towards the end of November I ordered two products from this place.  They were a eye wrinkle reduction and anti aging serum.   There was suppose to be a 10 day trial and if it wasn't what was to be  then call with in that time and cancel.     Well I never got the product and being it starting the Christmas holiday I was busy with other things and never thought any more about it.   So then a couple of days ago I had 98 dollars and 99 dollars deducted out of my bank account for a new shipment of these items.     I called them up and told them I had never got the first shipment to do my trial experiment with so how could I cancel if I hadn't did anything.   They said the post office had delivered it a mail box on this date.    I said well I didn't get it.   and I want a refund.   They told me that they do not give back refunds that they could resend my trial offer at not charge.   I said I didn't want it .   But they would not do anything on a return of the last shipment sent and a refund.              So what ever you do , do not order this merchanise as they are a crooked business.         Stay away.