Encante Beauty Collection Encante Skin Serum Deceptive Marketing Practices Orland Park Illinois

I ordered a 10 day trial of Encante Skin Serum from encanteskin.com. At the time of the order, I downloaded the Terms and Conditions to insure that I was compliant.

When I received the order, included in the package was a jar of Encante Eye Cream. I didn’t order this and thought perhaps it was an additional sample.  

Prior to the end of the 10 day trial, I called customer support to cancel the trial. The Support Representative, extended the trial, agreeing that it was difficult in 10 days to determine the efficacy of a product. Prior to the end of the extension, I called back again to cancel the product and received a confirming email.

Upon receipt of my credit card statement, there was a $99.01 charge for Minx Eye Cream (?). I called the number listed on the statement and after a 28 minute wait, I spoke with Osmund, a Customer Support Representative. I was told that it was a separate trial and that I had needed to cancel this trial separately from the skin care serum. He offered to reduce the price and send me a free bottle of something. I told him I had never ordered the eye cream and didn’t want it. At that time he said there was nothing else he could do.

I told him I would contest the charge on my credit card and he said they would just contact the company and it was a waste of my time as the charge would be reinstated.

This is really is not about the Encante Skin Care products, but about their deceptive marketing practices!