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Report: #1296391

Complaint Review: encanteskin.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Mary — Sacramento California USA
  • Author Not Confirmed What's this?
  • Why?
  • encanteskin.com Internet USA

encanteskin.com DML Pure Eye Cream Did not make it clear that this was a subscription Internet

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I ordered a sample of DML Pure Eye Cream (2 bottles) for $5.95 each. When I looked at my credit card statement today, I was shocked to see that not only had I been charged $5.95 each, but I had also been charged $99.01 and $98.71 for future shipments.  I immediately contested the charges on my credit card, and called Encanteskin to complain. They said that since I had checked the box "I agree," I am responsible for the $200 in charges. I told them that I had no intention of paying, and would refuse any further shipments from them.  Encanteskin said that regardless of whether or not I refused shipment, I would be charged the $200. and they would not relent on the matter. They did agree to discount the cream by 65%, but that is still too rich for my blood (I'm on social security). I just feel this subscription should have been made perfectly clear in the offering. There was no mention of it except in the "I agree" box that no one reads.

 

 

This report was posted on Ripoff Report on 03/28/2016 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/encanteskincom/internet/encanteskincom-dml-pure-eye-cream-did-not-make-it-clear-that-this-was-a-subscription-int-1296391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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