ENDLESS POOLS DECEPTIVE SALES PRACTICES ASTON Pennsylvania

ENDLESS POOLS misrepresents their product "FASTLANE" in their website. This is a swim jet allowing you to swim in one place.  

I have a saltwater based pool.  Their FAQ clearly stated that the Fastlane would work in salt water based pools.  

Can the Fastlane be used with a salt system?

Yes, if the pool and Fastlane Swim Unit are both properly bonded and you maintain proper water chemistry.

http://www.endlesspools.com/fastlane-faq.php

However, not until after I purchased the unit did I find out that the Unit will only lasts 2 years before requiring major maintenance of motor and hose replacement. (see below.)  Total Cost: ~ $1000.00.

I would not have purchased this unit with such a high maintenance cost factor, but was deceived by a rep who stated they had upgraded the unit and it would last 5 years.  Another Rep than stated I could not return the unit (see below.) Even if I did, there was a restocking fee and S/H would cost me $1000.00. I find they have very deceptive sales practice as they were not forthcoming in their FAQ or was their Reps information accurate. 

Keith Stebbings Customer Service Supervisor email 6/9/15: 

The underwater motor and hoses should last longer than two years in a salt-chlorinated pool, but we have always recommended that customers change underwater hydraulic components BEFORE we anticipate there being an issue.  So the recommended interval still stands at motor every 4-5 years in a chlorinated pool; motor and hoses every 2-years in a salt-chlorinated pool. 

Is there any chance you would consider not using a salt-based chlorine system in your pool?

*****

Brendan Connell Rep re: returns 5/27/15:

There is no protocol for you canceling your order through us.  Your contract is with Acquabella, not us.  If you were to cancel anything, it would need to be with Acquabella.  As far as we are concerned, though, Acquabella has purchased a Fastlane at this point.  They cannot cancel the order.