Complaint Review: Enerbank usa -
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- Author Confirmed
- Enerbank usa USA
- Phone:
- Web: Enerbank.com
- Category: Building Products
Enerbank usa Company hides critical loan data from customers. Unable to find data online. Statements leave out interest amounts and interest rates. Salt Lake City Utah
*Author of original report: Enerbank may have stolen millions from consumers
*Author of original report: Enerbank USA hides critical information
*UPDATE Employee ..inside information: Response
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Company hides critical loan data from consumer. Statement doesn't show interest rates or amount paid on loan and dates of payments. There is no online statement. Company relies on contemporaneous notes, instead of recorded conversations for loan agreements. I would be interested in joining a class action lawsuit against Enerbank USA
This report was posted on Ripoff Report on 05/31/2017 06:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enerbank-usa/enerbank-usa-company-hides-critical-loan-data-from-customers-unable-to-find-data-online-1376257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Enerbank may have stolen millions from consumers
AUTHOR: - ()
SUBMITTED: Thursday, June 01, 2017
Enerbank USA may have stolen millions from consumers!
By not allowing customers to see how interest rates are calculated, how payments are debited or actual accrual methods, Enerbank USA may be stealing millions of dollars from borrowers. The lack of transparency disables the client from receiving critical data to manage their accounts.
#2 Author of original report
Enerbank USA hides critical information
AUTHOR: - ()
SUBMITTED: Wednesday, May 31, 2017
Statements from Enerbank USA show principle balance and an "interest rate". The statement does not show a record of payments, date of payments, amount of interest. During the quiet period, there are no statements. There is no record of payments at all.
#1 UPDATE Employee ..inside information
Response
AUTHOR: EnerBank USA - (USA)
SUBMITTED: Wednesday, May 31, 2017
Hi, Chris my name is Thomas Hanks and I am the Customer Relations Manager at Enerbank. Although we now have the online payment option available to our customers we have not set up online account access. It my understanding this has been an ongoing project but we have not been given an expected launch date. We do apologize for the inconvenience and realize the frustration that it is. We do mail out statements each month which do include an Interest Rate and loan Principal Balance. If you have any questions about your account or your statements our Customer Service Reps are ready to answer and can be reached at 888-390-1220, Monday - Friday from 7:00 a.m to 5:00 p.m. Mountain Time.
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