Enerbank USA; State Energy Conservation Fraudulent product, coerced into loan contract then loan contract was falsifed and changed for puposes of litigation to adhere to a fake falsified contract. Ft Lauderdale, Florida

Thank you for bringing this matter to our attention. Our goal is 100% customer satisfaction. EnerBank USA (the “Bank”) is not party to the project contract; therefore, if the customer has concerns regarding an agreement made with the contractor, we encourage the customer to contact the contractor directly to resolve the matter. Additionally, the Bank is not affiliated with the contractor other than to provide payment options for their customers.

In order for the Bank to release funds to a contractor, the borrower and contractor must both sign a Payment Authorization Form confirming that the work has been completed. This becomes a separate contract between the Bank and the borrower, in which the borrower agrees to repay the loan as outlined in the Note & Disclosure Statement provided before the loan is funded. Should the borrower choose not to repay the loan in accordance with the signed agreement, the Bank may, at its discretion, pursue various methods of repayment.

Unfortunately, we do not have enough information to call you to further address your concerns. Please call us at 1-888-390-1220 Mon-Fri 9:00 AM – 8:00 PM ET so we can immediately assist you. EnerBank USA maintains an “A+” rating with the Better Business Bureau, and to us even one unhappy customer is one too many.