Engine World USA usedjapanmotors.com Confusing sales contract with conflicting information, totally unreasonable management re.refunds! Internet

I just heard from my credit card company, again. This company not only fought the restocking fee, but then shipped an engine 2 months after the cancellation and the battle over the cancellation fee started. They did it in full knowledge that I had cancelled the order, and that we were in dispute over a restocking fee.  How can a company be entitled to a cancellation fee, and also freight, for something that was not shipped (AND REFUSED) until two months after they were aware the order was cancelled.  

The complaint is a hoax, untrue and contains false information. We have a very clean policy. When people buy from our website it clearly mentions that our warranty covers only Engine Replacement if it is defective but does not allow any refunds or returns after purchase. Our warranty very clearly & explicitly mentions that if the sale is cancelled by the customer before shipment there is a cancellation charge of 20%. The reporting customer filed a charge-back with his credit card that he lost, then he filed a Pre-Arbitration case with his credit card and he lost that too. Credit Card merchants verified that our terms & conditions mentioned on the warranty were clearly available at the time item was purchased and the customer could decide not to buy the engine. Customer filled out the credit card form at the following link of our website : http://www.usedjapanmotors.com/sendmail.aspx . The credit card form has a warranty screen that clearly mentions our term. Our Policies are very clear and all our sales are processed through proper click-through procedure acceptable to all credit card merchants. Credit card merchant found our terms to be loud & clear and decided to rule in our favour.

We have all supporting documentation to substantiate and vindicate the claim. Once the engine is sold we work hard on preparing the engine, one must not forget that we sell tested engines. We have good reputation. We are # 1 on Google, Yahoo, Msn & bind if you type Japanese engines, Honda engines etc on all search engines. Immediately after engine is sold the order goes to the warehouse so engine is prepared for shipment. One must also not forget that from the moment order is placed we incur expenses. Payments received by credit card incur 3% fee which is charged by a merchant and there is additional 3% charged by them for each refund transaction. The cancellation fee is to justify our work.

In the end we did not do anything wrong by charging what was clearly informed the customer at the time of purchase.

We request the ripoff report site administrator to contact us for more details. We request him to hear both sides of the story.

Thanks