Complaint Review: Enhanced Services Billing Inc ESBI - Minneapolis Minnesota
- Enhanced Services Billing Inc ESBI P.O.Box 50480 Minneapolis, Minnesota United States of America
- Phone: 8002151961
- Web: www.MyTeleServices.com
- Category: Telephone Companies
Enhanced Services Billing Inc ESBI unauthorized third-party telephone services charged through at&t Minneapolis, Minnesota
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Tonight, Saturday, November 28, 2009, I received my usual monthly email notification from AT&T that my online statement was ready for viewing/printing. This month's charges were higher than normal.
When I printed the bill to examine it more closely, I found a charge for $8.43 for "MYTELESERVICES V/M ONETIME SET-UP FEE" added to the billing for my home land line.
1. I have never heard of this company, nor have I heard of "Enhanced Services Billing, Inc.", which placed the added charges on my statement, "Billed on Behalf of MYTELESERVICES, INC."
2. I have never requested, ordered or authorized voice mail services to be added to my home land line, as I have an answering machine attached to that line and voice mail service from AT&T on my cellular lines.
3. When I called the number following "Questions? Call:" below the "Billed on Behalf of...", I got a recording that said "Thank you. Goodbye."
4. When I called the number following "Questions? Call:" at the top of the page, as directed by the "Important Information" above the "Billed on Behalf of...", I got recording that, after several prompts, connected me with the AT&T Billing Office which, naturally, was closed on a Saturday night.
I will be calling AT&T first thing Monday morning to determine how this was allowed to happen and to have the service immediately blocked and my current charges reduced by the full $8.43 supposedly due to MyTeleServices, Inc. and/or Enhanced Services Billing, Inc.
This report was posted on Ripoff Report on 11/28/2009 10:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enhanced-services-billing-inc-esbi/minneapolis-minnesota-55405/enhanced-services-billing-inc-esbi-unauthorized-third-party-telephone-services-charged-thr-530299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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