Complaint Review: Enigma Software Group - Internet
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- Author Not Confirmed
- Enigma Software Group Internet United States of America
- Phone:
- Web:
- Category: Computer Software
Enigma Software Group Charged me more than the advertised price and included another program that I did not request. These programs never solved my problems. Internet
*UPDATE Employee: Enigma Software Reply
Show customers why they should trust your business over your competitors...
I attempted to buy a $29.99 program from this company, and was charged for two $40. programs. Spy Hunter never did what it was supposed to. As for the other software (Registry Medic ) , I have'nt even been able to download it.
This report was posted on Ripoff Report on 11/14/2009 01:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enigma-software-group/internet/enigma-software-group-charged-me-more-than-the-advertised-price-and-included-another-prog-523692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Enigma Software Reply
AUTHOR: Enigma Software Group - (United States of America)
SUBMITTED: Tuesday, February 16, 2010
Hello Arthur and Others,
I am the Vice President of Technical Support and Research at Enigma Software Group. I read the complaint above and in behalf of Enigma, I would like to apologize for the fact that you were not completely satisfied with our product and I would like to help you.
We have an email address that you can reply to: complaints@enigmasoftware.com. I personally read all messages from that account and I will find a suitable solution for your problem.
Addressing your concern, our website is designed so that you need to check the boxes for our affiliate products, in order to purchase them along with SpyHunter. Although, Enigma will refund your order partially or completely, at your discretion, if you either chose Registry Medic by accident or if you are not satisfied with either products.
At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.
Regards,
Alec Malaspina
Enigma Software Group USA, LLC.
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