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Report: #388677

Complaint Review: Enterprise Rent A Car - Austin Texas

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  • Reported By: Slidell Louisiana
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  • Enterprise Rent A Car 3600 Presidential Blvd STE 214 Austin, Texas U.S.A.

Enterprise Rent A Car Enterprise Rent A Car Austin Airport - I spoke with the location manager on the phone Austin Texas

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When I arrived at the airport in Austin (11/3/08), I went to the Enterprise Rent A Car counter and asked a price. They told me $80 a day. When I had asked them a price quote last month it was only $40 (which I didn't rent then, but rather took a cab) I thought $80 to be expensive, but they said that that is what it was. So I agreed to it. I was running a little late to get to work. When I went to the parking lot outside (which was a long walk), that is the point they forced "insurance" on me for $40. I told them I had my own insurance, but they told me I still had to have at least $15 per day of theirs. I am now finding that that is not true. They lied to me.

When I brought the car back Wednesday (11/5/08), they tacked on another 33% and told me that that was tax and they had to collect it. I found on my statement that they had charged $450. My company is refusing to pay this as $450 for rental car for 3 days is too much. They are only reimbursing me $40 per day and told me to take it up with Enterprise.

I called Enterprise and after being passed around the phone a few times and getting a manager, he gave me the same excuses and told me I had to pay it. They did say the $450 was a deposit and that I would get a $60 credit back. If I had know that I was not paying $80 day, but rather paying $130 per day for a ford focus rental car, I would have caught the cab. This is very deceptive and I feel like this company ripped me off and handled this in a very unprofessional manner.

Richard s
Slidell, Louisiana

This report was posted on Ripoff Report on 11/06/2008 04:21 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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