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Report: #1162062

Complaint Review: Enterprise Rental Cars - Butler New Jersey

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  • Reported By: Alice — West Milford New Jersey
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  • Enterprise Rental Cars Rt 23 Butler, New Jersey USA

Enterprise Rental Cars Dropped my rental at car dealer after service and next day, Enterprise called and said there was damage to the rental. They were going to send a pic but never did, but took my $500 deductable and I have heard back since!were Butler and Parsippany New Jersey

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Rented a car from Enterprise in Butler, and my car was being serviced in Booton.  18 days later, my car was finally complete and I brought the rental to the car dealer and left it there so that I could drive my car home.  The next day, Enterprise in Parsippany called (that is the nearest to the car dealer) and said there was damage to the rental car.  I said no there wasn't.  He said yes there is.  He told me he would send a picture, I never received it, but Enterprise already had my insurance company and deductable.  I guess they took it.  I did receive a check for $30.75 from a Damage Recovery Unit, Saint Louis MO, but there was a notation to call for info and when I did, it was after hours so I decided to long online and discovered this is part of Enterprise.  

I have rented cars from Enterprise in the past and never had a problem!  Their word, against mine with damages to a rental but I have no proof of any damage to the rental!  Why?  My $500+ for the rental plus Enterprise taking my 500 insurance deductable and not giving me proof that my car was damaged sometime after I dropped the car off at the car dealer is just wrong!  Enterprise claimed that I am responsible until a rep from Enterprise takes the car.  OK, I was not aware of that and I have rented Enterprise cars in the past and dropped them off at the car dealers location in the past!    Did damage occur to the rental after I got out of the car and prior to Enterprise picking it up?  I don't know!  I do not even know what the damage was!   

This report was posted on Ripoff Report on 07/15/2014 04:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rental-cars/butler-new-jersey/enterprise-rental-cars-dropped-my-rental-at-car-dealer-after-service-and-next-day-enterp-1162062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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