EProvided.com - Bruce Cullen LIARS and ZERO for the service UNPROFESSIONAL Parker Colorado

The fact that you recovered data for Nasa and Gov is mute. They have all of the consumers money to pay you big bucks.  As far as your Consumer end of your buisness you treat us like second hand citizons. You answer the phone once out of 10 call and when the consumer lieves a message you never call back , you do not respond to emails.

I was hung up on when I finally got through and tried to call back and you would not pick up. You can fool some of consumers but not all

I have no information regarding your case file, or whom you interacted with here at eProvided. By "failing to provide information" I was referring to your reports here on Ripoff Report; you filed 2 reports with conflicting information making it impossible to use as reference.  If you happen to still have a client ID I could use it to find the records. 

It is irrational to critisize our service for not responding to your reports here sooner.  The fact that we are taking considerable time to search the expanses of the internet so we can reach out to anyone who had bad experiences with us is rare even for businesses 100X our size.  We take pride in our A+ rating with the Better Business Bureau

Im not trying to discredit or disregard anything that happened during your interaction with us; Frankly I understand your frustrations, but since I didnt handle your case I cant say I have any direct personal knowledge of the situation.  I can, however, say that problems will always arise, espicially in the small business world.  No company is perfect, and if it offers any consolation, please try and accept this as a formal apology.  The customer is always right.

We do, in fact, have an understanding of how critical the data recovery business is, and at this point I can say without a doubt that if you were to call our toll free number today during business hours someone would be there to offer support.  We also have a live-chat feature on our website. 

Communication and customer care are priority #1; if we ignored the importance of customer service we wouldn't still be in business for almost 11 years now.

At last, more than 1 year later, we finally have a reply from Eprovided !

I did not expect it anymore!

Such a delay for a simple reply proves that you have big issues with service and communication!

In order to establish the truth, at that time you did delete my account without any reason, never replied my email / inquiries and nobody ever picked up the hotline phone.

And please do not say I failed to provide any information ! I did gave them to you by email but nobody replied to me.

Regarding the cost, in your website we can find :
advanced recovery analysis is $95.00-$150.00, simple fix recoveries vary
by quote and are anywhere from $100.00-$450.00 - data delivery and
successful data recovery service costs in advanced recovery are
$150.00-$750.00 plus parts (8% of recovery fee)

I was inquiring you to know exactly how much as the range is quite big!!!

Afterwards, I recognize that geek was too much ( please accept my apologies for that ) but for the rest, as you cannot handle an order properly, I assume we need competitors to improve the service

You have to understand that data recovery is critical industry ( important data handled) and good communication with customer is a must !

For the sake of clarity, I will provide quotes from the original report from the poster, then reply to them individually.

First off, this Rip-off Report states:

1.Quote: "I sent a sd card to their offices to be fixed..according to their website, they can handle with 95% success such minor damaged sd cards."

1.eProvided Response: We are very proud of our near-perfect success rate, but no one in this industry can offer a 100% guarantee;  there are countless issues that can arise during the recovery of any device we work on.  Our 95% successful recovery rate is the culmination of 10 years in this industry refining the most advanced methods of data recovery and exhausting every resource at our disposal to satisfy our customers.


2.Quote: "they deleted my account, do not reply ..I told them i want the sdcard back : no reply."

2.eProvided Response: eProvided NEVER deletes customer accounts from our system.  We keep all
of the information provided on the original form each customer submits
to us when they send their device to us, as well as any communication
with the customer as a permanent record on our secure server.  On top of
this, we have physical records containing information specific to every
device sent into us for recovery. 

The person who wrote this report fails to provide any information
allowing us to find his/her case file.  Internal notes as well as
documented communications with this customer would shed light on the
complete events of this conflict.


3.Quote: "I asked the fees and so on.. no reply..and i kept pushing to get a reply"

3.eProvided Response:  This person signed a legally binding form saying that they had read our terms & policies page before submitting their device for submission.  Pricing, fees, and any other costs to the customer are outlined in this page.   This page can be found here:  http://www.eprovided.com/data-recovery-legalities-terms.html


4.Quote:  "I tried to call them but their toll free phone is a joke .. you end up with a voice mail loop.."

4.eProvided Response:  Our toll free number is 1-866-857-5950, All of our calls are fielded by our in-house team of technicians whom also work directly with your device.  Our hours of operation are Monday-Friday 8am-6pm MST.


5.Quote:  "I am very disapointed by this individual ( oups..sorry, this company ) who is non professional, eager, .. i guess he is just a geek trying to make money .. How come they could have got the Helios satellite retrieving task ?"

"PS: I am in Hong Kong, sure we can find people doing the same job as good as them..anyone interested in setting up a competitor business ? this guy has a monopoly and abuse.."

5.eProvided Response: This comment is an implied personal attack directed at the owner/founder of eProvided regarding his ability to run this business.  According to Colorado State Law 18-13-105, this is classified as Criminal libel. Criminal libel is a class 6 felony and is classified as:

        (1) A person who shall knowingly publish
    or disseminate, either by written instrument, sign, pictures, or the like, any
   statement or object tending to impeach the honesty, integrity, virtue, or reputation or       expose the natural defects of one who is alive, and thereby to expose him to public hatred,
contempt, or ridicule, commits criminal libel.


Final Note:  eProvided Data Recovery is a well established company which has been in business for over 10 years.  We've worked with numerous federal agencies including repeat contact with NASA in matters related to data recovery.  We've proudly served thousands of customers all over the world and we will continue to offer only the best service in this ever-changing industry.