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I purchased the Epson printer at Officemax, they did not have the rebate forms at the store. I was told by the Officemax sales associate the rebate form on the Epson.com website would work ok. I submitted all the information required within the time frame specified. I then received a letter from Epson rebate center saying the reabte was invalid because I did not use the Officemax.com rebate form.

I have spoken to Epson rebate center and Officemax rebate center, and I cannot get any satisfaction at either place. Epson rebate center says call Officemax rebate center, Officemax rebate center says call Epson rebate center.

Epson rebate center says that because the rebate form taken off the Epson.com website clearly states, "Other retailers may require use of their own in-store coupon, rather than this coupon, to claim Epson rebate" that there is nothing they can do, and Officemax says that they cannot find the rebate form anymore so there is nothing they can do either. How am I as a consumer supposed to know what constitutes "other retailers", and where can the "other retailers" list be found.

All I would like is my $50 rebate, I purchased the Epson 925 printer, and submitted everything within the required time frame.

Here is Epson's top notch CS response:

Rob,
Thank You very much for your patience.
Unfortunately at this time, I have no control over the rebate situation. It is up to the Epson Rebate Inquiries to accomodate or deny your request. I would check with Office Max again to see if they can locate more rebate forms.

If you have any other questions please contact 1-800-277-6187.

Thank you for choosing Epson.
Have a Great Day !!

Natalie
x3043

Rob
Toledo, Ohio
U.S.A.