Eshakti What seems to be excellent customer service is really diengenuise Bellevue Washington

Eshakti has a beautiful alluring website, so much so that I attempted (on 3 occasions) to order clothing from them. Simple articles, mostly empire waist, kimono sleeve fare. Even though I gave them excellent measurements, the clothing arrived 3 to 4 sizes too big, with an empire waist cutting across by bust line (in one instance). All in all I spent a little over $40 in shipping expenses with nothing but a small hassle to show for it. Ready to give up I thought I'd ask if they had any policy for a situation like mine. they offered me a generous, $100 voucher to stick with them for one more try. I thought great...I'll order something around $40 just to see if they can get the fit right - if not, hopefully I'll break even.

Over 3 weeks went by and I never saw a voucher. I contacted them every few days with no response. Finally, after I cautioned that I felt it would serve the consumer to file a complaint, they contacted me (close to 2 months after promising a voucher)! They offered an apology and said the voucher would arrive in my mailbox in 3-5 days.

Well, it has been months. Don't know if it is some kind of measly scam to make a few bucks on shipping. Have no idea. I do know though, that the fabric and the overall quality of the garment (excluding the fit) is also not something to be raved about.

Andrea
Chatsworth, California
U.S.A.