ESL federal Credit Union Rude, Unprofessional thives. NOT the family bank they use to be Rochester New York

I have been a member of the ESL federal credit union for 40 years. They always had a good reputation and I always spoke highly of them until today. The person I spoke with today was an idot. The bank/her unknown to me put a freeze on my checking account this weekend  for alleged late charges on a loan I paid off on time and in good standing over two years ago. 

Like I said there was know warning or email or letter tell us that the only bank/credit card I used was not going to be honored. When I told this fool that she put my family and me at risk of possibley being left stranded without gas , food or some where to sleep IF we had decided to take a weekend trip, which we frequently do,  she begain to laugh and mock me. When I called her on this unprofessionable behavor she got worse and refused to let me speak with her supervisor  and told me to call back later and  hung up. I am left without any money including my pay check which I have always direct deposited into ESL.

It doesn't seem right that a bank can steal my money by freezing my cheacking account and bank card. I though they had a responablity to safe guard my money not steal it. Stay away fron ESL Bank if you value your money