Especially Yours Dieane Breckenridge Extremely Rude, Disrespectful, Poor Customer Service Skills Westbridgewater Massachusetts

Especially Yours is a company that sell wigs and wigs accessories online. This company has a policy that clearance items are final sale. This information is hidden from the costumer during time of purchase. In an attempt to return 3 of 4 clearance wigs I purchased, I explained that I was not made aware that the wigs were on clearance during the time of purchase and asked for credit towards another wig I was interested in or a discount on that wig, I was told that was not their policy. I asked to speak to someone who had the authority and ability to make an exception in an effort to keep me happy and retain my business as a customer. I was transferred to Deanne Bridgewater after speaking to 3 people. Deanne told me she was one of the CEOs of the company's customer service department and that she was not willing to make an exception to make this customer happy and retain my business. I asked Deanne for the corporate address, which she gave me as 400 Manley Street, Westbridgewater, MA 02379 and the telephone number as 508.638.7059. When I asked Deanne for the name of the president of Especially Yours, she refused to provide me with that information. Also, each of the 4 individuals I spoke with, which included supervisors, were rude, disrespectful and talked over me. The company does not ensure that the costumer is fully aware of their policy that clearance items are final sale. It is my belief that this is an intentional unfair business practice; otherwise, the information would not be buried within the site.