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Report: #1316686

Complaint Review: Essential Beauty NOW - Internet

  • Submitted:
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  • Reported By: Holly — Yuba City California USA
  • Author Confirmed What's this?
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  • Essential Beauty NOW Internet USA

Essential Beauty NOW All customer service reps !! No management. All reps are in India CANNOT BE TRUSTED AT ALL !!!!!! RIPOFF sAN dIEGO,cA Internet

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I ordered a $5.00 beauty sample on the internet. Skin broke out in hives ending up at a dermatologist. i called the company to let them know.

     3 weeks later I received 2 full size products from them that I did NOT order. It came in the mail without an incoice or packing slip.

     I went to my bank. This company charged me over $200.00 and took it out of my bank account without any authorization!

     I called the company in San Diego. I wanted to return the 2 unused facial products for a FULL refund! They told me that I cannot return the products and that they would not return my $200.00 !! I asked to speak with a supervisor. They kept saying that he was to busy. I asked for his name Andy Contic and the rep told me that I would have to call him back.

     Well, of course, I tried 6 times in 2 days to get ahold of Andy Contic. He was never available and the rep just kept apologizing to me. By the way, it is a call center in India. The reps could hardly speak English. I asked to speak to a rep here in the USA. The rep told me that they were all busy with other calls.

     This company takes your credit card number on the first Sample Purchase. They kept my card number and put me on an Auto-Delivery membership.

     It is now 4 days later and I have had no luck at all speaking to any individual about my situation!!

This company is committing fraud!!! I plan to cancel my credit card and file a civil law suit against Essential Beauty NOW, 3830 Valley Centre Drive, #705-942, San Diego, Ca. 92130   telephone: 1-844-965-7416 Att:

Mr. Andy Contic.    Do Not Order Anything from Essential Beauty NOW ! I am warning the public now that this company is facing fraud charges. WARNING: Fraudulant Company !!!!!!

       Essential Beauty Now has commited a crime: A federal law called the Fair Credit Billing Act. It is a federal law to protect the Consumer.

This report was posted on Ripoff Report on 07/13/2016 11:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/essential-beauty-now/internet/essential-beauty-now-all-customer-service-reps-no-management-all-reps-are-in-india-ca-1316686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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