Esupport-Live Deceptive professional practices India (Country) Outside of U.S.

On July 18, 2014, I contracted from 24/7 lifetime guarantee for computer help with ESupport-Live.  I was promised if I took out their service at $269.99, I would receive a 7 inch tablet.  Time went by and when I contacted the company, I was told there was no such offer.  I had been given the run around with numerous calls I made concerning the delivery of my tablet.  Finally, after many attempts to get at the truth of the matter, I was told there was not a tablet.  So, I told the supervisor that I was deceived and that I wanted a portion of my money back.  It was agreed that I get a refund of $150.00 which I have in writing dated August 17, 2014, I would receive a paid via ECheck using Bank Transfer which would be 7 to 10 working days.

On Sunday, October 5th, I called Esupport-Live a computer problem.  I was told by a customer service representative that I was not a customer because I had requested a refund.  Please note it was agreed upon by the supervisor that I spoke with in August that I would remain a customer.  (I believe it was because the company acknowledged their deceptive practice I would continue as a customer.)  Needless to say, I was offered an explanation as to why I was no longer a customer and that previous computer assistance and anti-softward they installed (they did not because I purchased an anti-virus software from a computer company where I live) that I was no longer a customer.

I received in writing a welcome letter and confirmation of my payment of $269.99, along with a refund email acknowledging a refund in the amount of $150.00, which of to date (10/7/14), I have not received.

I believe this company on foreign soil, India, has found a way to solicit from United States and Canada, computer assistance only for them to be a scam company.  They have unethical professional practices in which they have given themselves American names, to fool the American public in particular.

Futher, I have not received an email from this company informing me that I am no longer a customer because of a refund.  (It was never agreed upon that I would cease being a customer and to my knowledge, I was until I called on Oct. 5, 2014.

I have written proof of the following:

*Welcome Letter

*Acknowledgement of payment

*Email informing me of a $150.00 refund which again of this date, I have not received.

Therefore, I would like to put this company on notice for their deceptive professional business practices.

Irvin Moore

*Attachments