Complaint Review: Etrailer.com - Wentzville Missouri
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- Author Confirmed
- Etrailer.com etrailer.com Wentzville, Missouri U.S.A.
- Phone: 800-298-8924
- Web:
- Category: Auto Parts
Etrailer.com sells defective equipment and has lousy customer service Wentzville Missouri
*UPDATE EX-employee responds: They not only ripoff their customers, they rip off their employees too
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During spring 2007, I purchased a bike carrier and trailer hitch from etrailer .com. After only one weekend camping trip, the hitch bent to the point that the bike carrier was nearly dragging on the ground. When I contacted etrailer .com with news of their equipment's substandard performance, I was disappointed to discover that etrailer.com did not stand behind its equipment. etrailer.com invited me to return the defective equipment that I had purchased--but only at my own expense! In my opinion, that is hardly the position that a respectable company should adopt.
Worse yet, when I returned the hitch, etrailer.com took the liberty of deducting outbound shipping and a 20% restocking fee from their overall refund. Thus, I ended up netting $33.14 in return for a hitch that originally cost $159.95.
In conclusion, if you are looking for bike hitches or other auto accessories, I DO NOT recommend etrailer.com.
In my experience, etrailer.com sells defective equipment, and etrailer.com has little concern for the cost or inconvenience that it causes its customers.
Tim
Pueblo, Colorado
U.S.A.
This report was posted on Ripoff Report on 09/05/2007 10:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/etrailercom/wentzville-missouri/etrailercom-sells-defective-equipment-and-has-lousy-customer-service-wentzville-missouri-272511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
They not only ripoff their customers, they rip off their employees too
AUTHOR: Awhitt99 - (U.S.A.)
SUBMITTED: Thursday, June 19, 2008
I did some contract work for photo-editing of their hitches and accessories. I had to sign contracts and a contract tax form. They were demanding beyond reason with the precision of the photo-editing, and they will not pay me the wages I am entitled to, nor will they return phone calls or emails. I looked up the item numbers on their website that were attached to the photos I worked on, and some of them are even being used. This place is a such a scam on all levels.
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