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Report: #1178798

Complaint Review: Events and Adventures - King of Prussia Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Kate — Secane Pennsylvania
  • Author Not Confirmed What's this?
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  • Events and Adventures 1150 1st Avenue Suite 110 King of Prussia, Pennsylvania USA

Events and Adventures Lied to and Scammed! Stay Away from this Company! King of Prussia Pennsylvania

*UPDATE Employee: There Was No Bait & Switch

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I signed up with the Events and Adventure office in King of Prussia, PA. The pitch sounded legit enough and the company seemed like they offered alot of fun events.

That was until..... I found out from a rep from the corporate office in Ft Lauderdale FL that E&A does in fact offer a 3 day cancellation option if you dont feel the group is right for you. When I finally got ahold of the rep from my home office, she told me that was not true.

Hmmmm....funny enough I was finally able to get a hold of her after the 3 day option had lapsed. She gave me some story about them moving office space and not being able to answer the phone when I let her know I had been trying to call since the day after I signed up, giving two weekdays in between getting in touch with them today. But magically, oh, this was the day of all days that were "moving" to a different office space.

She also mentioned that they were not able to get on their computers becuase of the move, however the day before she was posting on their Facebook page.

I was told there were plenty of people my age who attend these events (I am in my early 30's). Judging from pictures I've seen via the Facebook group, everyone appears to be in their 40's and 50's.

They say they cater to very well to do people to ensure member quality. The red flag should have gone up when they approved my application when I am far from being well to do.

In short, the sales rep conveniently failed to mention the 3 day option to cancel and then conveniently wasn't able until AFTER that lapsed. I am out 1,500 because of their lies.

 

 

This report was posted on Ripoff Report on 09/23/2014 02:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/events-and-adventures/king-of-prussia-pennsylvania-19406/events-and-adventures-lied-to-and-scammed-stay-away-from-this-company-king-of-prussia-p-1178798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

There Was No Bait & Switch

AUTHOR: Events & Adventures - ()

POSTED: Monday, December 01, 2014


We are so sorry to hear all of this. However, we have to treat all members the same in accordance with our cancellation policy, which is stated directly on your contract. All members must sign in agreeance that they have read and understand this policy, which binds the individual to the term listed. The 3 days you mention is merely a 3 day Right of Recession which is standard on most contracts in the state of Pennsylvania. Should a member move away and/or get married, it is our policy to pro-rate a remaining portion of the membership fee back to him or her. In both instances, we would require documents showing proof of the move, marriage, etc. This is also listed directly on the contract.

We send members home with a carbon copy of their signed agreement. We do this to both legally protect ourselves and also so that any member who chooses to exercise their 3 day Right of Recession can do so without having to speak to someone in the office, just in case they are unable to reach someone right away or their Member Director is sick or on vacation, etc. In this sense, you absolutely had all the information necessary to send your cancellation letter postmarked within the first three business days. Your claim that you were unable to reach someone in the office during our move is legitimate, and a rare example of why we make sure to list our full policy right above the signature portion of our contract and then send you home with this information at the onset of your membership.

The Facebook page you mention is merely a tool for members to post pictures, share event suggestions, read more about upcoming events and set up carpools. "Judging from pictures posted there" is not an accurate representation of all members as the majority of our members are not active on this Facebook. The only acurate representation of the membership experience would be attending some events and actually experiencing it. The age ranges you were quoted in your initial interview are also accurate and represent the majority of our members. Our Directors always strive to be in communication with members to answer questions and post things whenever possible and often post using their phones, or, since this was during our Philly office's recent move, from home or on site at a vendor visit, event, etc.
 
I understand that you do not agree with our cancellation policy, but it is not our intention to make you upset. To the contrary, we do attempt to go above and beyond for each and every member, guide new members to the events that are right from them, offer suggestions, introduce everyone around at events and provide exemplary customer service whenever possible.
 
We have so many members with so many interests that, if you went to a few events and didn't start finding those like-minds and connections you seek within the group, we would be quite surprised. We also have a wonderful Event Director in your city who works tirelessly to create an exciting yet balanced calendar each and every month for all of our members to enjoy. Furthermore, we have an extremely welcoming membership base- every one is looking to meet new people in an interactive and organic way. Besides being single, that is the only thing everyone really has in common- wanting to meet everyone else.
 
I can assure you that the number of members who are having a great time with us far exceeds any negativity.
If you do decide down the line to come to some events, we would be more than happy to share detailed demographic information with you (this includes age ranges for specific events, size of events, male-female ratio, etc.) in order to help you make the most of your membership.
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