Evo payments international Bad service overall. Melville NY

Business with this company, started off good at first, but then slowly started to get bad. My first issue with the company, resulted in me losing over $500 from a chargeback, on a clearly marked "no return, no refund" item. I submitted all of the documents, showing that this information was in place, before the transaction even took place, and they still gave the customer a refund. Not only that, they sent me the dispute documents late on the case, so even if I had a chance to try to fight back against the refund, I had already missed the deadline to send in the documents, even though they were already provided with the documents needed to verify my claim.

Then I started having issue with the company taking money out of my back account, whenever they felt like it for the processing fees. Normal companies give you an exact date, on when these fees will come out, and if it's a weekend or holiday, the fees are usually processed the next business day. Not with EVO, they've taken processing fees out up to a week later than the actual date that they were suppose to, but if the fund are not there, when they take try to process the fees, the merchant is responsible for it, even though EVO chose to charge the fees late. They also charge you fees, that aren't included in any of the documents that you receive when you open an account with them. When they do try to process the processing fees outside of the normal date or whenever, if the fees aren't available, they will charge you a $25 reject fee, plus a $5 reject handling fee.

None of these fees are included in any documents that I've received from them, so it's unclear on how much money they've charged me for this. Then to make matters worse, they hold funds for transactions, and never end up processing them to be deposited into your account. I called in about 1 situation and checked to see when those fees were going to be deposited, and found out that they were holding on to over $400 of funds from transactions that I've done previously, and I never even knew they had those funds on hold. They had the funds on hold for months, and claimed "they were never reviewed to be released". You have 1 main job, and that's to process my transaction's payments and put those funds into my bank account, and you can't even do that properly. Smh.

Then when I talked to the lady about what's needed to be done to release the funds, she tells me that shes going to submit the information over to the risk team, so they can review the funds to be released, and I should have the funds within about 3 business days. I say okay, and a week later, still no funds. I call back again, and speak with someone about it, and they tell me, that the information was never sent over, so they were going to do it, and to give them a few business days to process the funds, another week later, and still no funds. Called in for a third time, and go through the same process, and over a week later, and STILL NO FUNDS. Like the lies and unprofessionalism is very annoying. You're playing with people's money and hurting their business. Then a couple of weeks after my contact with them about that, they close my account, without any pre-notice, warning or anything.

Talking about, due to chargebacks and rejects. Most of those rejects are Evo's fault, for no properly processing the fees. They supposedly have 2 different departments, 1 to handle to deposits and 1 to handle fee processing. I've seen funds being deposited into my bank account, and withdrawn the same day or the very next day. Like how do you consider this being efficient? It's pretty obvious, that when a merchant sees that funds have been deposited into their account, that they're going to see those as funds available for use, so when I do that, and then you try to pull those funds back out, I'm at fault?? No, it' Evo's fault.. And I've provided supplemental evidence on any chargeback that I've had, to prove, that the situation was either handled or the conditions were already made very clear about the transaction, before any chargeback ever took place.

No merchant can stop a chargeback, they can only try to prevent them. Some customers lie about the situation to try to hurt the merchant, but the merchant is held at fault, even when they are in the right.. I had to hear from my customers, that they couldn't make a payment. Luckily, I had a backup processor to accept payments. Then a couple months ago, they took $100.50 out of my bank account, for a "supposed chargeback" and there's no case information or anything on what those funds were taking out for. But then they wonder why I don't keep a lot of funds in that account.

I've lost a lot of business over waiting for these funds to be released, and it's been about 2 months now, and I contact them about it today, because they told me, the last time that I spoke to them about this, that my funds would be reviewed to be released on 10/20/18, and it's 10/22/18, and they tell me that my bank declined a charge they were trying to do, and I would have to wait another 30 days. What do you expect, WHEN YOU'RE HOLDING HUNDREDS OF MY DOLLARS???! First of all, when they money you're holding, you shouldn't be trying to take a single penny from my bank account. You have an estimated over $600 of my funds on hold, and you're still trying to take more funds out of my account? Seriously. Unacceptable.