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Report: #1221677

Complaint Review: Exede Satellite Internet - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Patrick — Port Orchard Washington USA
  • Author Confirmed What's this?
  • Why?
  • Exede Satellite Internet Nationwide USA

Exede Satellite Internet Wild Blue Internet Exede Internet service is horrible and fraudulent. The only worse thing is their lack of customer service. Nationwide

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Last week I was contacted by a local company that sells all kinds of satellite internet and TV services.  I usually don't pay much attention to these kinds of calls but this guy had all the right answers and I bit.  He told me that the Wild Blue system was so fast it would put my centurylink system to shame. 

The install guy showed up and although I should have seen all the red flags I didn't.  He installed a pole in the middle of my yard and ran about 120 feet of cable to my house.  He himself had a lot of difficulty getting it set up.  He left and I started using the new system.  It was awful.  Super slow and it kept hanging up.  I told the sales guy that I work from home and it is supremely important that my internet service works well and that I don't run out of internet.  He assured me that Wild Blue in unlimited. 

The next morning I called to cancel and they told me that as soon as the system is connected they are out of the game and I had to call Exede directly, which I did.  What an excercise in futility.  They were rude and actually laughed at me when I told them what had happened.  I called back several times and each one of them was rude and just told me that it would cost $360 to disconnect.  ($15 per month for two years) They were completely uninterested by the fact that the system had only been on for hours and that I was sold one thing and received another. 

So now I can't do anything but pay the money they want or have my credit negatively afffected if I don't pay. 

Exede is a total scam and I strongly reccomend that no one else gets scammed like I did.

This report was posted on Ripoff Report on 04/10/2015 12:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/exede-satellite-internet/nationwide/exede-satellite-internet-wild-blue-internet-exede-internet-service-is-horrible-and-fraud-1221677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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