Expedite Media Group They acknowledged they over charged me, but will not refund me Aurora Illinois

I am the account manager who personally worked with this client. I would like to tell our side of this unfortunate situation.

Firstly, I would like to state that we have worked to rectify this complaint to the clients satisfaction from the very beginning. This client has received his refund that was requested.

Secondly, I would like to state that this complaint is inaccurate. He was not charged for travel time and was not told that he would only be charged $100 and then charged more. This is simply not true.

This client has received a refund. His refund was received 3 weeks after he filed his complaint. He was told up front when he requested his refund that it could take as long as four weeks to be processed. Even though he was aware his refund may take up to four weeks, he submitted this complaint to RipOffReport.com only days after he was told his refund was granted and was being processed. He continued to call us and complain each day up until the point his refund was received.

Here is how this situation began: He was told on the phone before any work was done that our minimum charge to send an onsite technician was $500, which included five hours of labor and then $100 an hour for any additional labor.

Normally a signed contract is needed before a technician is ever sent to a remote site. He agreed over the phone to the $500 but said that he didn't have a fax or email because they were moving offices and that we should just bring the contract with us when we did the work. We made an exception by sending a technician onsite before a contract was signed, which should have been the standard procedure.

We charged the card before the technician left, to be sure it worked. The technician went, and performed all the work, without getting the contract signed. We then submitted the contract to the client afterward to get it signed. Client refused to sign it, saying the technician was only there for an hour and he only wanted to pay for an hour.

He was told that there was a minimum charge of $500 up front and agreed to it on the phone. When he complained and argued about what he agreed to, I finally said we would do it for $200. He signed the new invoice/contract. I placed a refund request with our accounting department and told the client it would take 2-4 weeks to get approved and receive his refund. He's called here demanding his refund almost every single day since. He did receive his refund within four weeks, as was stated from the beginning.

The refund has been sent, received by the complainant, and we are sorry about this unfortunate misunderstanding.

- Kate, Expedite Media Group, Client Representative