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Report: #1250858

Complaint Review: Experian - Nationwide

  • Submitted:
  • Updated:
  • Reported By: VanIndianapolis — Carmel Indiana USA
  • Author Not Confirmed What's this?
  • Why?
  • Experian Nationwide USA

Experian Unethical, deceptive business practices CONTINUE at Experian Costa Mesa California

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Experian CONTINUES to engage in deceptive, unethical business practices even after receiving virturally thousands of complaints.

 

I, like others, failed to see the fine print (on the 2nd screen, not the first) when I placed on online order for a $1.00 credit report.  I was surprised to notice that a couple weeks later that I was charged $21.95 on my charge card.

 

I was angry when I complained to Experian and a supervisor told me that they would not refund the $21.95 because the 7 day "trial period" had expired.  When asked, the supervisor acknowleged that she receives many calls complaining about the practice.

 

When I called my credit card company the agent was aware of the problem with Experian and told me that the credit card company would likely not honor the $21.95 charge.

 

The internet is riddled with thousands of complaints exactly like mine.

 

When I sent an email to customer relations at Experian, I complained about this ONGOING unethical and deceptive business practice - KNOWN TO EXPERIAN MANAGEMENT.  All they would have to do to be transparent and ethical is to send an automated email making clear of the ensuing $21.95 monthly charges after the 7 day trail period.  

 

What I find particularly offensive about this practice is that many consumers will be intimidated by the fact that they are trying to avoid paying a charge to a company who controls their credit score!!!!

This report was posted on Ripoff Report on 08/25/2015 05:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/experian/nationwide/experian-unethical-deceptive-business-practices-continue-at-experian-costa-mesa-californ-1250858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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