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Report: #1523353

Complaint Review: Experian - Costa Mesa California

  • Submitted:
  • Updated:
  • Reported By: Andrea — Orlando United States
  • Author Confirmed What's this?
  • Why?
  • Experian Costa Mesa, California United States

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I have a free membership with Experian. They emailed me stating that my credit reports and current FICO scores were ready. When I clicked on it, the credit reports were advertised as free. When I agreed, I agreed and clicked it stated my card would be charged 0.00! Had it of stated $24.99 I never would have clicked and agreed! Now days later I see an unauthorized charge for $24.99 on my bank statement! The worst part is that I cannot find a phone number to call Experian on any of the emails from them! Not sure if the email address that the email came from accepts incoming email either! I feel that I was scammed by Experian! I want my $24.99 refunded ASAP!

This report was posted on Ripoff Report on 12/19/2022 10:37 AM and is a permanent record located here: https://www.ripoffreport.com/report/experian-charged-credit-free/cost-s-clini-tht-ws-dvertised-1523353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

They already had my Credit Card Information from years ago!

AUTHOR: Andrea - (United States)

POSTED: Monday, December 26, 2022

I did not give them my credit card recently! They already had it from prior business that did with them several years ago! I did not agree to a new membership!

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#2 Consumer Comment

Credit card

AUTHOR: Flint - (United States)

POSTED: Wednesday, December 21, 2022

If you didn't sign up for a membership, then how come they had your credit card number?  You don't need to provide any payment credentials if you are just getting your free credit report.  And yes, Experian has a 100% free credit monitoring service, it is not at all a ripoff.  But you have to say no to the subscription they offer when you sign up.

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#1 Author of original report

Experian Claimed I signed up for membership but I did not.

AUTHOR: Andrea - (United States)

POSTED: Wednesday, December 21, 2022

I was finally able to get in touch with Experian. They claim I agreed to a monthly membership. After being persistent and refusing to take no for an answer, I was finally able to cancel the membership and obtain a refund. 

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