Monterey Collection Services Monterey Collection SV Monterey Collection Services is unwilling to remove a collection item from EL CID Vacation Club for $44,000 from my experian credit report even after disputing the fact the timeshare contract has been cancelled thus releasing us from all liabilities Oceanside California

After going back and forth with EL CID through PROFECO for several months (Attorney General equivalent) we were able to cancel the timeshare contract but EL CID Vacation Club still forwarded a debt of $35,000 to Monterrey Collections Services (4095 Avenida De La Plata, Oceanside CA 92056) who harassed me and my wife for several months with phone calls and letters trying to collect the money that we allegedly owed. Monterrey Collections Services reported this debt in December of 2017 as a collection item in my credit report and my wife’s credit report and now (December 2018) the debt has increased to $44,467 due to penalties and interests.

After multiple disputes filed with Experian to remove the collection item from our credit reports based on the fact that the contract was cancelled in April 21, 2017 and we were released from any and all further liabilities with respect to the same, we have had no success in removing the collection item from our credit reports. Experian claims that the vendor (Monterrey Collections Services) came back saying that the item is accurate and therefore it can’t be removed from the credit report. We tried to contact Monterrey Collections Services directly and they have not responded.

We confirmed they received the letter because of the USPS tracking number receipt. We also filed a complaint against Monterrey Collections Services with the Consumer Financial Protection Bureau and this resulted again in no results. If this item is not removed from the credit report, the amount owed is going to increase to $72,000 by 2024 which is when the item will be removed from our credit reports. We need to resolve this serious issue, but we are running out of options. Please help.