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Report: #1499404

Complaint Review: Extended Stay America - Norwalk Connecticut

  • Submitted:
  • Updated:
  • Reported By: Emery — East Haven CT United States
  • Author Confirmed What's this?
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  • Extended Stay America 400 Main Avenue Norwalk, Connecticut United States

Extended Stay America Extended Stay, Extended Stay America - Norwalk - Stamford Chaotic conditions in hotel made me leave after 4 hours in room. Refund was supposed to come to my credit card. Never did. Norwalk Connecticut

*Author of original report: I believe the problem has been solved.

*Consumer Comment: Then

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On August 14 I booked a room for hotel via Groupon. 

The hotel was understaffed at front desk. I checked in around 4:30 pm and left around 530 pm to get dinner. I returned around 9 pm to a chaotic scene. Screaming kids were in hallways. There was constant loud noise as well as banging and slamming vibrations coming from other rooms and hallway. By 1045 the noise and slamming were continuing. Then the fire alarm went off around 11. I went to front desk to request a refund as I wanted to leave but had to wait another half hour for front desk staff to escort in the fire department and shut off alarms. Finally I asked for a refund and was told she could not do that but I could call back the next day to request one. I packed up my stuff and left around 1130 pm. 

Also, They advertise that a breakfast is given to guests. There is no breakfast due to covid so they need to remove the advertisement.  I just want a refund.

On August 17 a supervisor named Etienne said he issued a refund. It's now 16 days later and no refund has come. I called Etienne today and he said that he processed the refund but Expedia did not process it on their end.

 

 

This report was posted on Ripoff Report on 09/01/2020 03:30 PM and is a permanent record located here: https://www.ripoffreport.com/report/extended-stay-america/norwalk-connecticut-stamford-1499404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

I believe the problem has been solved.

AUTHOR: Emery - (United States)

POSTED: Monday, September 07, 2020

I contacted Groupon and they have issued me a credit in the amount I paid. 

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#1 Consumer Comment

Then

AUTHOR: Stacey - (United States)

POSTED: Wednesday, September 02, 2020

You need to contact Expedia about the refund - if the hotel processed it on their end they did their due diligence so they are no longer liable for the refund Expedia is.

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