Complaint Review: EXTENDED STAY AMERICA - Austin Texas
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- Author Confirmed
- EXTENDED STAY AMERICA 8221 N Interstate Hwy 35 Austin, Texas United States
- Phone: 512.339.6005
- Web: https://www.extendedstayamerica.com...
- Category: Hotel
EXTENDED STAY AMERICA Extended Stay America, Austin North Central; ESA; Dell Palominos, GM; Kurt Krakowian, District Manager; Extended Stay America Corporate ESA EMPLOYEES (Dell Palominos, GM and Kurt Krakowian, DM) TURNING A BLIND EYE TO ANOTHER (MALE) EMPLOYEE Austin Texas
*Author of original report: How is this TX Hotel (Extended Stay America Austin North Central) in your district (Lloyd Doggett, Congressman) still in business to protect the Health, Safety, and Security of Guests to TX?
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ESA REVIEW PART 1 OF 2 - JUNE 2020 - ESA EMPLOYEES (Dell Palominos, GM and Kurt Krakowian, DM) TURNING A BLIND EYE TO ANOTHER (MALE) EMPLOYEE UNLAWFULLY/UNJUSTIFIABLY USING ESA'S HOTEL MASTER KEY TO GAIN ENTRY INTO MY (FEMALE) HOTEL ROOM IN THE EARLY MORNING HOURS. Could I have been #ASSAULTED; #RAPED, or PERMANENTLY HARMED! The answer is YES! Have I been emotionally/mentally traumatized and harmed? The answer is YES! THEREFORE CONSUMERS BEWARE!
Joseph an ESA Employee who w/o any valid justifiable reasons, except an alleged personal one after I denied his advances when he begged me to stay in TX with him. The following morning Joseph used the hotel's "Master Room Key" in order to gain unrestricted entry into my hotel room (Room ***). This event occurred while Joseph was on shift during the early morning hours, between approximately 5:30 AM and 6:00 AM on or about June 10, 2020. When Dell became aware of this situation, he allowed Joseph to work again at the hotel while I was still there getting ready to leave the following morning. Dell knew or ought to have known it would potentially put me in harms way again. But Dell clearly did not care. The location of this event occurred at the ESA North Central hotel location whose physical address is 8221 North I-35, Austin, TX 78753.
ANGELICA (ANGIE) also an ESA employee at this hotel called Dell to report the incident. Dell immediately called me and left a VM. Dell and Kurt are fully aware of what happened. SEE PHOTO attached. DELL'S VOICEMAIL SAID:
"MS. LINDSTROM THIS IS DELL CALLING IN ABOUT THE INCIDENT WITH JOSEPH. PLEASE GIVE ME A CALL BACK AT THIS NUMBER IS 956.299.0022, THANK YOU."
Several issues [they] know about are unresolved plausibly to bury the situations as if it/they did not happen. Even the fact that Dell Palominos offered me a full refund which I accepted that amounts to $9793.90 for my entire hotel stay from December 2019 to June 2020. I HAVE YET TO RECEIVE THE FULL REFUND DELL PROMISED ME. IN FACT, DELL IS NOW CLAIMING HE NEVER OFFERED THAT PLUS PLAYING THE "DUMB CARD ON THE SITUATION AND WHO I WAS WHEN I CONTACTED HIM UPON RETURNING TO MY HOME STATE THOUGH HE GAVE ME HIS PERSONAL CELL NUMBER TO CONTACT HIM!
The following is one of several Emails sent to both of their attention on August 31, 2020 and to date NO RESPONSE has been received.
Dear Kurt: "SECOND REQUEST"
I am forwarding the same Email I sent to both you and Dell 7 days ago that you have not responded to. One of the key questions in that Email was:
"...That being said the question is are you handling the full resolve of this matter or are you passing this on to someone higher up? If so, to whom is this person along with their contact information? And when was it passed on to them?..."
It appears that when the ESA customer service team reached out to you to contact me back you appeared to be eager to speak with me when you essentially made back to back phone calls leaving voicemails BUT completely ignoring the fact that I was very specific about WRITTEN EMAIL COMMUNICATION ONLY!
Kurt, having this factor (written communications) in play you have gone completely silent and clearly showing from the passing of time both on your and Dell's part that there is no sense of urgency especially knowing that one of your male ESA employees under both your and Dell's helm, without just cause unlawfully, used the hotel's "Master Key" in order to gain entry to my hotel room - Room ***.
Therefore I am presenting the same question again and requesting an answer either way to let me know. Are you passing this situation for handling on to someone higher up? If so, to whom is this person along with their contact information? And if already passed on when was this done?
I look forward to receiving your immediate response so I can address this situation for a resolve with them..."
TO ALL CONSUMERS I strongly suggest you go elsewhere if you value "Safety", "Security"; and "Health" of yourself & family etc. Reviews going back to 2009 to current show patterns of behaviors of this "Unsafe, Slum, Moldy, Filthy Hotel."
This report was posted on Ripoff Report on 07/21/2021 07:14 AM and is a permanent record located here: https://www.ripoffreport.com/report/extended-stay-america/austin-texas-north-central-gm-1510215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
How is this TX Hotel (Extended Stay America Austin North Central) in your district (Lloyd Doggett, Congressman) still in business to protect the Health, Safety, and Security of Guests to TX?
AUTHOR: BRYANNA - (United States)
SUBMITTED: Thursday, July 29, 2021
My Email with numerous Attachments to the attention of Lloyd, Doggett, Congressman (TX 35th District)
From: Bryanna ********** Thu, Jul 29, 2021 at 1:34 PM
<******************@gmail.com>
To: lloyd.Doggett@mail.house.gov
To the Attention of: The Honorable Lloyd Doggett:
Dear Mr. Doggett:
My adult daughter, ******* and I were in your Congressional District during our stay at the Extended Stay America Austin North Central Hotel for the period of December 2019 through to June 2020.
Hopefully my complaint to you will not fall on deaf ears which in my experiences thus far has been the results in dealing with several Government Agencies et al in TX regarding this situation - Health, Safety, and Security of the public and guests who stay at this hotel especially with COVID-19, Delta Variant etc.
My complaint with supporting documents will not be presented in the conventional, professional way that you may want to receive and read them in. Nor do I mince words within my written complaints regarding the situations and experiences regarding my/our time in TX.
PART 1 - Has to do with the Health Safety and Security for anyone staying in this ESA hotel who has a very long negative history of events going back to 2009 and no one appears to have done a thing about it in shutting them down, permanently both for the issues raised in Part 1 and Part 2.
Advertisement by Extended Stay America Austin North Central during COVID-19
(The thousands of reviews online also show the constant apologies by the Hotel Management to the guests to fix the issues, BUT guess what? Years later the issues are still there and being complained about)
PART 2 - Has to do with the serious health issues inflicted upon my daughter and I and potentially other unsuspecting guests who also stayed here. This hotel claims they have put all these extra cleanliness measures in since COVID-19 arose which is a crock of BS. My complaint proves they have not and so do numerous others posted on the Internet. Yet they are not only having unsuspecting guests staying there, they invite the First Responders and others working to aid hospitals etc. during this Pandemic time to stay there.
I filed complaints with both the TX Attorney General's Office Consumer Complaint Division (I called the TX office approximately 2 weeks ago and left a voicemail to follow up again about the business being notified of my complaint. I received a call the next day and the lady claimed I was notified that they sent a note to the business and claimed I received that communication which I did not) AND the North Carolina Attorney General's Office Consumer Complaint Division (I called the NC office last year to find out the status and was told by a woman it was in the system but she could not give me a case file number attached to the complaint filed. I called again and left a voicemail approximately 2 weeks ago to see if they notified the ESA Corporate HG. I did not hear back from them at all).
[NTD: I am a ************* and understand fully that Attorney General's offices do not represent individual clients BUT they collect data on a large number of harmed consumers and will then usually take action to prosecute the business etc. if they are not too lazy to do so!]
I may have to send all the information and photos in 3 parts due to the 25 MB gmail has in sending information.
Its time someone does something to protect the public, as well, to put laws in place that apparently to my understanding from contacting several TX Government agencies are non-existent.
Should you have any questions, please contact me at your earliest convenience.
Respectfully Submitted,
Bryanna
PS: Today, I am also filing a complaint with the AZ Attorney General's Office; Consumer Complaint Division regarding Part 1 of my complaint since Part 2 falls outside their jurisdiction.
TO ALL CONSUMERS: I AM ENCOURAGING ALL CONSUMERS WHO HAVE BEEN HARMED BY STAYING AT THIS EXTENDED STAY AMERICA AUSTIN NORTH CENTRAL HOTEL IN AUSTIN, TX TO CONTACT THIS CONGRESSMAN WHO IS LOCATED IN THE CONGRESSIONAL DISTRICT FOR THIS HOTEL.
Contact information for Lloyd Doggett, Congressman’s Offices
217 W. Travis St.
San Antonio, TX 78205
Phone: (210) 704-1080
300 East 8th St, 7th Floor
Austin, TX 78701
Phone: (512) 916-5921
2307 Rayburn House Office Building
Washington, DC 20515
Phone: (202) 225-4865
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