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Report: #1296465

Complaint Review: Ripoff Report | Extreme Tactical Dynamics TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. 100% customer satisfaction 7-day money back policy & 5 year LED limited warranty. Since 2005, Extreme Tactical Dynamics has made buying emergency vehicle lights, accessories online both accessible and affordable. Extreme Tactical Dynamics offers a wide range of high-quality, specialized LED lights which will stand up to the rigorous safety and security tasks. - Jupiter Florida

  • Submitted:
  • Updated:
  • Reported By: RJohnson — Phoenix Arizona USA
  • Extreme Tactical Dynamics TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. 100% customer satisfaction 7-day money back policy & 5 year LED limited warranty. Since 2005, Extreme Tactical Dynamics has made buying emergency vehicle lights, accessories online both accessible and affordable. Extreme Tactical Dynamics offers a wide range of high-quality, specialized LED lights which will stand up to the rigorous safety and security tasks. 1410 Park Lane South Suite 4 Jupiter, Florida USA

Extreme Tactical Dynamics TRUSTED Business REVIEW: Customer Satisfaction Commitment: Extreme Tactical Dynamics is dedicated to customer satisfaction. Extreme Tactical Dynamics implemented strategic changes ensuring customer satisfaction, focusing on finding ways to assist customers in a timely manner by adding 6 digital phone lines, A Live Chat option and boosting customer service and warehouse staff. All trained to help the first responder find the correct emergency lighting equipment.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Extreme Tactical Dynamics pledges to always resolve any issues: feel safe, confident & secure when doing business with Extreme Tactical Dynamics recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Extreme Tactical Dynamics for its full commitment to quality customer service.

Ripoff Report's discussions with Extreme Tactical Dynamics have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Extreme Tactical Dynamics listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Managing member, Mr. Chris Dallmann stated to us that first responders are a passion of his and making sure they have the proper emergency vehicle lights on their vehicles is paramount for him. His goal is to be a market leader and to provide a high-quality product at a reasonable cost to the smaller departments and individual users. Mr Dallmann feels it is critical in this market place to listen carefully to the feedback provided from his customers. By always putting his customers first, Mr. Dallmann hopes to maintain Extreme Tactical Dynamics as a successful enterprise both now and for many years to come.

Another supervisor, Jon Chandler told us that Mr. Dallmann's personal business philosophy is based on the premise that "strives to add value in his products, understanding that a successful business model is based on value-added services, and client care".

Extreme Tactical Dynamics is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Chris Dallmann during an onsite inspection held by a third-party verification company with no biases towards Extreme Tactical Dynamics.

Aspire Sales is the corporate name for Extreme Tactical Dynamics. Extreme Tactical Dynamics offers first-responders, government agencies, and private companies high-quality emergency lights. Their products boast being high quality, affordable, and are able to suit the needs of any vehicle. Chris Dallman stated the following about this company, "our business model is that we are a manufacturer of emergency vehicle lights that we sell to police departments, fire departments government agencies, and individual users such as tow truck drivers, construction workers, and those types of folks."

Leads for Extreme Tactical Dynamics are obtained through online marketing, and their brick and mortar store. Mr. Dallman went on to explain the sales and service process for online and physical customers, "for Internet the customer would go to the website, look for the product that they are looking for, add it to their cart, check out with us. Once they check out, the order would come into our office, processed, and go to the warehouse. The warehouse would package it and it would go out through the shipping department. For customers that come in person, they select the item they would like to get, pay for it, and out the door they go."





CUSTOMER CARE & COMPLAINT RESOLUTION – EXTREME TACTICAL GROUP

During the on-site interview, Mr. Dallman was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Dallman expressed that their most common complaint arises when a customer is unable to reach Extreme Tactical Dynamics via phone. In order to remedy this issue, " we have added 6 digital phone lines coming into the building with an automated system. It will put them on hold, so when a caller hangs up, they are the next caller in line." He additionally stated, " we have over 100,000 customers, there are times where folks are not happy with something along the line, is why we offer a 5year warranty on LED lights and 2-year warranties on the components of the products. And we have also started offering last month, which we are going to carry forward, a 7-day money back policy."

When asked to comment on complaints posted on Ripoff Report's website Mr. Dallman stated the complaints were made after an anonymous consumer was unable to reach them via phone. He additionally expressed that he did not feel like they were given the opportunity to assist the customer, which is something they are dedicated to. In order to assure future and current customers, Mr. Dallman stated the following, "We belong to the Chamber of Commerce, we belong to the Better Business Alliance. We belong to the NFPA aka National Fire Protection Association. We are also on SAM.gov, which is a US government approved vendor. We have our business and tax license, no specific credentials in this business. No certification required."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Dallman stated, " we have done a couple of things, the 6-line digital phone system, increased our staffing, brought in a multi-million-dollar inventory control system that helps us control the inventory levels in our warehouse and makes sure we are in stock for our customers all the time."

Extreme Tactical Dynamics is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, " It’s very important to us that our customers are taken care of, so if they are unable to get to us through phone or email or are not overly happy with something. Reaching out to us through Ripoff Report is a great opportunity for us to make sure we have taken care of the customers at all levels”





EXTREME TACTICAL DYNAMICS – STATEMENT FROM A MANAGING MEMBER – CHRIS DALLMANN

" We are one of the top suppliers of emergency vehicle lights. With us, you'll always receive a straight forward approach to emergency vehicle lights from a team who consistently works hard to assist our customers all over the world. Please take time to review our site, learn about our items, meet the people who will manage your orders, understand our history, and receive answers to some of your questions."

We are one of the top supplier of emergency vehicle lights helping customers create and understand the lights they are choosing for their vehicles. With us, you'll always receive a complex and customized approach to lighting that comes from a team who consistently training and helping customers from around the world. Please take time to review our site, learn about some of our products, meet the people who will manage your account, understand our history, and receive answers to some of your questions.

Extreme Tactical Dynamics's team have expressed that they feel very confident doing their job. Extreme Tactical Dynamics takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Extreme tactical Dynamics provides a very positive environment to work in. Opportunities for suggestions and improvements are encouraged. Mr.Dallmann is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with his employees."

Ripoff Report was pleased to learn that Extreme Tactical Dynamics's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM EXTREME TACTICAL GROUP

Extreme Tactical Dynamics recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Extreme Tactical Dynamics has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Chris Dallmann, Ripoff Report is convinced that Extreme Tactical Dynamics is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Extreme Tactical Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Extreme Tactical Dynamics Aspire Sales, LLC 911StoreOnline.comExtremetacicaldynamics.com Jupiter Florida

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM EXTREME TACTICAL GROUP:

This customer had a couple of items that needed to ship late as they were back ordered. We were in communication with the customer at the time and they knew what was going on. The item did ship out to the customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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 The website is easy to navigate and easy to place an order. The website says "allow 2-3 business days" to process your order and "items take 4 to 10 business days to deliver" in the US. I placed my order on 3/16/2016 and received an email on 3/18/2016016 stating my order has shipped. I was excited to see my order had shipped and was almost ready to get my funeral escort service started. On 3/22/2016 I received another email stating my order has shipped. Both packages arrived on 3/24/2016, but I only received part of my order and it was only the lower cost items. So, on 3/25/2016 I spent the whole day trying to get ahold of someone at Extreme, which was nearly impossible. The toll free number gives a prerecorded message then hangs up on you. I also tried their website contact us and their Facebook messenger with no success. After some serious digging I found a phone number under the sister companies information and reached the OWNER directly. Mr. Chris Dahl man (spelling) told me the rest of my order had shipped that afternoon. I did receive a tracking number later that evening. I asked what items where in the shipment and of course it only a light bar, not all of my items. Mr. Dahlman assured me that he would personally make sure the remaining items would be sent out Priority Mail on Monday 3/28/2016. I followed up with Mr. Dahl man again this morning and he again told me my order would go out today. Who would have guessed, the order didn't ship! GUESS I WILL CALL AGAIN TOMORROW!

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Making progress

AUTHOR: - ()

POSTED: Tuesday, March 29, 2016

 The visor light did ship 3/25, 4 of the UC8's shipped today according to your email, that's 4 shy of what I should be receiving. When were they sent?

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#1 REBUTTAL Owner of company

Our Apologies

AUTHOR: Chris D - (USA)

POSTED: Tuesday, March 29, 2016

Yes Mr Richard Johnson.  You are absolutely correct in the fact that you were missing your visor light bar and your 4 pcs of the undercover 8's  This was notated in your order.  You emailed us and then reached out by phone.  Your Visor Light did ship as soon as it became available.  Your Grille Lights where processed on Monday as I had explained to you that they would.  They have left our facility.  You need to give USPS a 2-3 days to start tracking them.  You did ask to make sure you had them for Thursday so we did this.  Thank you for your comments however they are not all factual.  We will try better in the future.

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