Complaint Review: Eyetensive Rejuvenation - Santa Ana California
- Eyetensive Rejuvenation PO Box 25380 Santa Ana , California USA
- Phone: 1-888-589-8874
- Web:
- Category: Miscellaneous Companies
Eyetensive Rejuvenation and Skin Logic Rip-Off artist skin and eye Santa Ana California
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I ordered a beauty care product on facebook. Within 48 hours I tried to cancel the order because Amazon prime charged me $105.00 for ordering these 2 products. I called Amazon Prime and they immediately took the charge off my bank card then I tried to cancel Eyetensive Rejuvination and Skin logic.
When you call to cancel the order it is very confusing. I pressed the wrong button for Eyetensive and instead of getting my full money back, I pressed the number that said the order was cancelled and I could keep the product for $38.01. I tried to call and fix the problem but the number keeps disconnecting you. I tried 5 times.
I was able to press all the right buttons to get the Skin logic product cancelled. I sent both products back to the company, and placed a note in the Eyetensive mailer that stated that I pressed the wrong button and am returning the procect and would like a refund. Both products were sent with a retun receipt request which I received in the mail. So the company signed that they received my products.
Several weeks went by with no deposit in my bank or a check. After many attempts to reach a salesperson on the phone I was able to talk to a woman. She said they could only give me $5.00 back. I waid that was not acceptable. I asked to talk to a supervisor and she said whe was the supervisor. She had an Asian accent. I said I would turn them into the BBB and she said I could have half back. Still unacceptable. Eventually she agreed that they had the product back unopened and would return the full amount of $38.01.
It is now 3 weeks since I talked with the salesperson and still have not received a reimbursement, even though they said not to expect the amount n my account for 3 working days.
This report was posted on Ripoff Report on 09/05/2015 06:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/eyetensive-rejuvenation/santa-ana-california-92799-5380/eyetensive-rejuvenation-and-skin-logic-rip-off-artist-skin-and-eye-santa-ana-california-1253100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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