EZ Auto Finance BAD BUSINESS. SCAM Marietta Georgia

Hello, I am the customer relations manager for E-Z Auto Finance.  I'm sorry that you have experienced such a bad time with either your vehicle or the service provided to you.  While I'm glad that you were able to air your frustration, I have all the infomration about the deal and will explain the multiple areas that you seemed to forget to include. 

"The customer filled out an online application for financing and the lead was given to our top sales person (with multiple wonderful reviews about him and his customer service) same day.  Sales person contacted customer and set up appointment for her / him to come down and select a vehicle from the 100+ we have in inventory.  After reviewing the invetory and seeing the different payments arrangements the customer agreed to purchase a vehicle.  We had two options for financing available to the customer, one with a retail traditional lender (C.A.C - the only lender that would qualify the customer for approval) and one with our in-house finance company.  The customer selected the option with the retail lender for a longer term but much lower payments.  The customer then agreed to an in-house financing option if for any reason the bank didn't finalize the loan pre-approval, and we spot delivered the car.  (actually asking during the process "If I lost my job in two years, how long do I have to give the car back and get a refund") 

When the lender called to verify the customers job the underwriter for the bank was informed the customer had actually quit working at the employer that was stated on the application.  In the meantime, we had set 5 different appointments for the customer to drop the vehicle off for us to address whatver issues the customer said was going on with the car.  Only 2 of which the customer made and each time were both late in the day, and demanded we fix it immediately, and refused to leave the vehicle with us.  After we infomred the customer of the lenders findings (and that the lender would not accept a re-submission) we told the customer again to bring the car by so we could look at it, but was going to be required to honor the agreement she signed for the in-house lender and taking delivery of the vehicle.  We have multiple notes in our DMS system with dates and time where we tried with no success to resolve the issue with the customer.  

The end result becuase the customer never allowed us time to look at the issues stated, and the customer not honring the contractual commitment, the in-house finance company had no other choice but to send the account to collection and repo the vehicle. 

While we try our best to have happy customers at the end of every deal, we understand that you cannot please everyone and most people would rather take to the internet and trash an honest business than give the real story and own up to their own mistakes.  Had the customer maintaned the employment that was stated on the orginal credit application, this issue would be with the retail lien holder.  At least this won't show up on their credit profile as a repo.  

If the customer, or anyone from this website has any questions, please feel free to contact us directly.   

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