Ez own auto source Misrepresented product. Poor service Scottsdale Nationwide

 This van was purchased to help with transportation for my sister in law. She has 5 children to tote back and forth to school. We were assured that the vehicle would be in good repair and a loaner would be supplied should it need any repairs. That was a lie. Two weeks in we were dropping off the vehicle for the second time. I said something to the service department and recived nothing but additude. Later that day more additude no loaner and no willingness to bring the vehicle back. I called and complained to two managers. The van was then delivered. Since then the van has had to go in two more times and we are only four weeks in. Each time no loaner and its a fight to get them to send someone with the car to return it. This was not worth the thousand dollars I have paid. They will not change the vehicle until next month after their down payment is paid in full. They also want more money for changing into a better vehicle. Seems very wrong and they took advantage of my sister in law as well as myself...since I pay the bill