Complaint Review: Factory Direct Deals - Pensacola Florida
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- Author Confirmed
- Factory Direct Deals 7171 N Davis Hwy, Pensacola, Florida U.S.A.
- Phone: 850-791-6147
- Web:
- Category: Cameras & Video
Factory Direct Deals OVERCHARGED for an item that NEVER SHIPPED; won't answer phone Pensacola Florida
*Author of original report: Factory Direct Deals update
*Author of original report: Factory Direct Deals update
*Author of original report: 'Lost' Order 'found' & shipped
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On 4/4/07, I received an email about "Today's Blast Item" from Factory Direct Deals. So I ordered a "Blast Deal of the Day" from Factory Direct Deals. The email listed the Samsung Digimax A7--7 megapixel digital camera at $149.99, but with a value of $199.99.
It was a 24-hour deal that was emailed at 10:30 pm. I placed the order online at ~9:30 the next morning. When I placed the order, at checkout, I was being charged $199.99.
There is a comment box for each order. So in the box, I wrote that I didn't want the camera if they were going to charge me $199.99, instead of the blast price of $149.99.
On 4/6/07, Factory Direct Deals charged my bank account $226.34 for the camera. It has never arrived. They don't answer the phone. It goes to a full voice mail box.
Latricia
Columbia, Missouri
U.S.A.
This report was posted on Ripoff Report on 04/23/2007 08:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/factory-direct-deals/pensacola-florida-32504/factory-direct-deals-overcharged-for-an-item-that-never-shipped-wont-answer-phone-pensac-245310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Factory Direct Deals update
AUTHOR: Latricia - (U.S.A.)
SUBMITTED: Thursday, June 28, 2007
FDD found our lost order, shipped it, & gave us a refund for the overcharge.
#2 Author of original report
Factory Direct Deals update
AUTHOR: Latricia - (U.S.A.)
SUBMITTED: Thursday, June 28, 2007
FDD found our lost order, shipped it, & gave us a refund for the overcharge.
#1 Author of original report
'Lost' Order 'found' & shipped
AUTHOR: Latricia - (U.S.A.)
SUBMITTED: Monday, April 30, 2007
I was finally able to get through on the phone. My order had been 'lost.' I waited almost 10 minutes on hold while they looked for it before I hung up & called back later. The order was found & shipped the next day. They also refunded the extra $50 I was charged instead of the sale price.
Everything's ok now, but I'm very leery of ordering from them again.
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