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Report: #179871

Complaint Review: FAIRFIELD RESORTS - Orlando Florida

  • Submitted:
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  • Reported By: Manassas Virginia
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  • FAIRFIELD RESORTS FAIRFIELDRESORTS.COM Orlando, Florida U.S.A.

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We, like so many others of you, have owned our timeshare for going on 6 years now. We have not been able to use the timeshare even once because of lack of availability, and the contradictory information we receive, depending on who we talk to. We have tried several times to make a reservation, but have been told we either do not have enough points and ARE NOT allowed to purchase or rent additional points (completely opposite of what we were told by our salesperson), or the timeshare is never available. We were told that we need to make a reservation a year in advance if we wanted to use our timeshare, and were told at one point that these timeshares are "really meant for retired persons, not young couples, who can make plans that far in advance".

WE were contacted by FAIRFIELDS to join upper management on a "party weekend" along with other unhappy timeshare owners to discuss how to better utilize our points, and to talk about problems and complaints. We were told that this would, in essence, be a gripe session to clear the air and make us feel better. When we went to confirm the reservation, we were told that what the first person had told us was not true, so we cancelled the reservation. We discussed it further between us and decided to go and just hear what they had to say. I was told that no reservations were available (not surprising, after they asked for my name). I called back again and spoke to a different person and was able to make a reservation. However, I received a phone call later UNinviting us and telling me that "we were not welcome at this or ANY party weekend". They didn't want us to "embarrass Fairfield or ourselves by causing a scene". We certainly had no intention of causing a scene. We wanted some answers (as we were initially told) by someone in authority as to why we can never use our timeshare, and why we felt we had been deceived by Fairfield. What they really didn't want was for any disgruntled owners to say anything negative about Fairfield Resorts when they are trying to sucker in more owners with their propaganda.

I have names and phone numbers of everyone I spoke to.

I certainly hope that with all of the complainants here in Virginia alone, we could attach to, or start, a multidistrict class action lawsuit against Fairfield before this gets any more out of hand.

Yes, we are unhappy with our timeshare. We have wasted thousands of dollars for nothing. We pay to have Fairfield rent the timeshare to others, but never to us.

Trish
Manassas, Virginia
U.S.A.

This report was posted on Ripoff Report on 03/07/2006 05:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fairfield-resorts/orlando-florida/fairfield-resorts-ripoff-deceived-us-orlando-florida-179871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
25Consumer
0Employee/Owner

#25 Consumer Suggestion

FF Points

AUTHOR: Joe - (U.S.A.)

POSTED: Saturday, May 26, 2007

I am also a member of the Yahoo Group referenced twice in these postings. There are great word files to download once you join (free, just apply) that explain line for line on how to get the best out of FF.

They explain how to deposit 28K points into RCI and use it to book a 2 bedroom that would cost 180K regularly. I just came back from FF Ocean Walk at Daytona Beach and I got 3 units (One for my family, one for Mon & Dad (who cancled at the last minute) and one for my SIL's family) and we all had a tremendous account. We did get called second class owners by the FF people there, but who cares, we go on great vacations on the cheap!

Joe

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#24 Consumer Comment

I feel you on this Trish

AUTHOR: Theo - (U.S.A.)

POSTED: Wednesday, January 03, 2007

We too are in that same boat like you Trish just floating around in the sea of timeshare scam.

Hey Christopher from Margate, Florida I have one in Daytona, FL with beachfront view. Plus a week banked in RCI. Interested? 154k points.

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#23 Consumer Comment

I feel you on this Trish

AUTHOR: Theo - (U.S.A.)

POSTED: Wednesday, January 03, 2007

We too are in that same boat like you Trish just floating around in the sea of timeshare scam.

Hey Christopher from Margate, Florida I have one in Daytona, FL with beachfront view. Plus a week banked in RCI. Interested? 154k points.

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#22 Consumer Comment

I feel you on this Trish

AUTHOR: Theo - (U.S.A.)

POSTED: Wednesday, January 03, 2007

We too are in that same boat like you Trish just floating around in the sea of timeshare scam.

Hey Christopher from Margate, Florida I have one in Daytona, FL with beachfront view. Plus a week banked in RCI. Interested? 154k points.

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#21 Consumer Suggestion

Help understanding and Using FF

AUTHOR: Glenn - (U.S.A.)

POSTED: Saturday, December 30, 2006

I recommend a Yahoo group - fairfield_timeshare. There is more knowlede there than anywhere on how to use your points. I believe Don - the first respondant referred to the group.

Glenn

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#20 Consumer Suggestion

Help understanding and Using FF

AUTHOR: Glenn - (U.S.A.)

POSTED: Saturday, December 30, 2006

I recommend a Yahoo group - fairfield_timeshare. There is more knowlede there than anywhere on how to use your points. I believe Don - the first respondant referred to the group.

Glenn

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#19 Consumer Suggestion

Help understanding and Using FF

AUTHOR: Glenn - (U.S.A.)

POSTED: Saturday, December 30, 2006

I recommend a Yahoo group - fairfield_timeshare. There is more knowlede there than anywhere on how to use your points. I believe Don - the first respondant referred to the group.

Glenn

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#18 Consumer Suggestion

Help understanding and Using FF

AUTHOR: Glenn - (U.S.A.)

POSTED: Saturday, December 30, 2006

I recommend a Yahoo group - fairfield_timeshare. There is more knowlede there than anywhere on how to use your points. I believe Don - the first respondant referred to the group.

Glenn

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#17 UPDATE EX-employee responds

be advised of damage control in progress

AUTHOR: Joe - (U.S.A.)

POSTED: Friday, December 15, 2006

Joe - Orlando, Florida

Ther is a joe from orlando on other fairfield ripp off reports who doesn't admit to being an employee also defending the company! He also fails to mention he has enough points to be V.I.P. Gold status giving him extra options. Oh yea he also fails to point out that as a salesmen he can go to the front desk where he can speak to someone who isn't on commission and has the time to sit and search aimlessly. They also have a line for him to call directly and speak the best and most experienced booking agents.

Christopher - Margate, Florida

there is also a chris from margat on other reprots, that defends fairfield. However he quits defending them when you point out that he just happens to be from the sam city as Fairfield HQ.

see - ripoffreport.com/reports/ripoff179871.htm

The bottom line is that I use to meke reservations most of those who called said they had been lied to by salesmen. I have been to two presentations, both I was lied too! As an employee I passed my info all the way From Nancy Grindstaff (Head of theIndianapolis call center) to the CEO several years ago. Nothing has changed!

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#16 Consumer Comment

I feel your pain

AUTHOR: Gail - (U.S.A.)

POSTED: Tuesday, October 10, 2006

I think I've spent the last three months online researching ways to get out from under a timeshare I foolishly invested in a number of years back. I have been through the same run-around you describe, particularly the different answers from different people none of which resulting in anything more than confusion.

Not to mention the virtual impossibility of securing time in a property I "own" all while paying for ever increasing yearly maintenance fees. I've finally decided, after weeding through (not to mention trying and failing) countless options to offload my timeshare altogether. I'm using a service called Timeshare Relief. They do charge a fee but the end result is no more timeshare. It's a complete title exchange. It took some math and some mapping out but for what I've paid them to remove this beast from my life I've actually ended up saving money seeing how I've been throwing it out the window for several years on something I never see or can use. If it helps at all I've done my homework on the issue. There are a lot of people out there who don't like the idea of these guys though in my experience most of their motives are questionable and I'd go so far as to say they are all, in one way or another, affiliated with timeshare sales.

The sad reality is that making a profit on a timeshare isn't a reality. In many cases you can't give them away and while you're trying to find a way out they continue to suck you dry. My advice is to get the hell out as soon as possible and these Timeshare Relief fellas offer a real and viable option on that end. My heart goes out to you. Best of luck!

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#15 Consumer Comment

FAIRFIELD RESORTS RIPOFF

AUTHOR: Jose - (U.S.A.)

POSTED: Monday, October 02, 2006

Trish, I agree with you. I have had the same problem, even when we booked a whole year it still was not enough we would have had to book 3yrs in advance. I mean we arent trying to go to somewhere during spring break or anything. we can never get any time to get it and still pay fees for what to never use it. Its frustrating as hell.

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#14 Consumer Comment

The mid point.

AUTHOR: Mark - (U.S.A.)

POSTED: Thursday, September 14, 2006

I live in Florida neer the panhandle and saw Fairfield ad and went for it.They offered me a stay in a Howard Jhonson suite, but the sales person told me I would be in a much nicer hotel. I called and said there must have been a mistake that we had agreed to something much better. That was the first clue.

She did up grade me to the Sheridan and i agreed. So push for better acomidations right up front and you'll get em. When we arrived our room wasn't in the main tower but in the villas off to the side, parking on site was extra by the way, so be prepared. The room was still a h*o Jo style room. typical one bath and two beds.

Part of the package was you must see the preseantage for the time share, so we planed for it and did attend. Get ready for HARD SELL because they have it, it makes Amway look like Ms. Smiths 6th grade class, these people are good, well practiced.

On the good side, they have a good product, if you pay ahead you will take the great Vacations that they put in front of you. I have been to their accomaditions and they are all that they said they were. I bought one and backed out on the 10 day forgiveness program because it didn't fit my current bank accunt.

There is more to this story but I'm out of lines. Good Luck They do have a good product. Watch the fine print.

Mark

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#13 Consumer Comment

Legal

AUTHOR: T. - (U.S.A.)

POSTED: Thursday, July 20, 2006

Since this is in legal at this time, it cannot be sold. We have tried for 2 years prior to now to unload this timeshare. With your "enthusiasm", I guess that you work for Fairfield.

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#12 Consumer Comment

Problem solved

AUTHOR: Christopher - (U.S.A.)

POSTED: Wednesday, July 19, 2006

I will buy your points and take over maintenance fees right now if you post it on EBay as no reserve and charge $0 transfer fees. I will take this "Albatross" off your hands right away.

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#11 Consumer Comment

Gee, why didn't I think of that?!

AUTHOR: T. - (U.S.A.)

POSTED: Friday, July 14, 2006

We have tried for many months to sell this albatross. We have the lowest amount of points, so we are finding it extremely difficult to unload this timeshare.

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#10 Consumer Comment

If you're so unhappy Sell your points on the secondary market.

AUTHOR: Christopher - (U.S.A.)

POSTED: Thursday, July 13, 2006

Put your points on EBay and they will bought very quickly. This is further evidence that there are many happy consumers out there. 500,000 Cusomers- very few complaints here relative to that. It seems that most of the complaints come from non-owners. Again, sell your points on athe secondary market (a practice Fairfield Resorts frowns upon) and let somebody else enjoy them for a great price).

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#9 Consumer Comment

If you're so unhappy Sell your points on the secondary market.

AUTHOR: Christopher - (U.S.A.)

POSTED: Thursday, July 13, 2006

Put your points on EBay and they will bought very quickly. This is further evidence that there are many happy consumers out there. 500,000 Cusomers- very few complaints here relative to that. It seems that most of the complaints come from non-owners. Again, sell your points on athe secondary market (a practice Fairfield Resorts frowns upon) and let somebody else enjoy them for a great price).

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#8 Consumer Comment

If you're so unhappy Sell your points on the secondary market.

AUTHOR: Christopher - (U.S.A.)

POSTED: Thursday, July 13, 2006

Put your points on EBay and they will bought very quickly. This is further evidence that there are many happy consumers out there. 500,000 Cusomers- very few complaints here relative to that. It seems that most of the complaints come from non-owners. Again, sell your points on athe secondary market (a practice Fairfield Resorts frowns upon) and let somebody else enjoy them for a great price).

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#7 Consumer Comment

If you're so unhappy Sell your points on the secondary market.

AUTHOR: Christopher - (U.S.A.)

POSTED: Thursday, July 13, 2006

Put your points on EBay and they will bought very quickly. This is further evidence that there are many happy consumers out there. 500,000 Cusomers- very few complaints here relative to that. It seems that most of the complaints come from non-owners. Again, sell your points on athe secondary market (a practice Fairfield Resorts frowns upon) and let somebody else enjoy them for a great price).

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#6 Consumer Comment

What a joke - people that run this crap is in it for the money by trying to overbook the timeshare

AUTHOR: Steve - (U.S.A.)

POSTED: Monday, July 10, 2006

People that have to call for a month straight to get their time in a timeshare is a joke. The people that run this crap is in it for the money by trying to overbook the timeshare, or pick and choose who is the big money provider to get it. Get smart, reserve a long stay hotel room. Timeshares suck! Points are like sex, you never know what your going to get, if anything at all.

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#5 UPDATE Employee

just wondering

AUTHOR: Tiffani - (U.S.A.)

POSTED: Monday, July 10, 2006

Do you know how many people work for fairfield, how many sister companys it has, who is the parent company. There are people who are happy with fairfield, it don't mean they work for them. O do work for them. Even if fairfield shut down there is still how many other timeshare companies are there that work the exact same way.

Good luck with figuring out how to get the time you want, my suggestion call all the time. That's what employees have to do. One of my coemployees just got back from ft lauderdale at our resort she called for a month straight, but she finally got in. Just put some effort into it.

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#4 UPDATE Employee

Maybe some people ARE idiots

AUTHOR: Joe - (U.S.A.)

POSTED: Wednesday, June 07, 2006

I've read several complaints and I wonder why the new owners that I create never call on the cell number I gave them. Maybe it has to do with understanding how the company works.

I joined Fairfield in 2001 as a salesperson. In 2004 after seeing that it is probably the best run timeshare resort around I purchased 154000 and at the same time converted 462000 points from another resort I also own. I now make about 20 reservations per year and get free upgrades and discounts.

During the normal course of business I show guests the inventory available even if they want to check in the same day. When I was just RCI it was much harder. Many of my reservations are for week days which are about half the points. My maintenance fee is higher because I have more points. I don't think they could come closer to a perfect program but then maybe that's why they are by far the largest in the world.

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#3 Consumer Comment

Trish I too have been ripped off from these con artist.

AUTHOR: Michael - (U.S.A.)

POSTED: Friday, April 14, 2006

Trish I know what you are going through. I paid $14,000 for a time share in Las Vegas 1 and 1/2 years ago with extra high maintenance fees supposedly for VIP treatment and have had nothing but threatening phone calls and demands for more money thrown at me. I have not been able to take one vacation since buying this crap. These responses on your report are obviously from Fairfield staff who are paid to try to do damage control after we victims speak out about this atrocity. This is a business that should be shut down. There is a class action lawsuit I will try to join. I suggest you try to join also. the email address is in the next few reports. Hopefully these criminals will be brought to justice.

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#2 Consumer Comment

We too are happy owners!

AUTHOR: Candie - (U.S.A.)

POSTED: Saturday, April 08, 2006

We are a young couple...early thirties with three young children and have been with Fairfield about 3 or 4 years now and with the exception of the first year we have always been able to go where we want to go. We have gone to Orlando, Daytona, Branson, Smokey Mts, Fairfield Glade, Nashville, Destin twice, and this June have two three bedroom cottages reserved at Myrtle Beaches Cottages and no we are not VIP's and only have 189,000 pts so far. I too have learned quite a few ways to beat Fairfield at their own game and would love to find this yahoo group...I'll do a search.

Trish...we have found good people within Fairfield and plenty of *bad* people that will tell you anything and everything to get you in. You will find that with just about any company...not just Fairfield. But we have never had most of the problems that others talk about...we enjoy our ownership and plan to keep buying more points. There are ways around things like what you went thru...ways you can get them to sit up and take notice. I hope you are able to get some satisfaction for the trouble they have caused you! Good Luck!

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#1 Consumer Suggestion

Getting help understanding your Fairfield Points

AUTHOR: Don - (U.S.A.)

POSTED: Friday, April 07, 2006

Trish,

I am a member of a yahoo group that offers suggestions, tips, training, chat sessions, and more truthful information regarding Fairfield Resorts than anywhere I have found on the internet. There are more than 3,000 members to this group.

Do to the valuable information I have gained from this forum, I have learned how to get the vacation that I want, at the resort that I want, and how to beat Fairfield at their own game. When I go on vacations at Fairfield, I can stay at 2 or 3 bedroom units for 1/2 the price of a studio or one bedroom units.

I am not an employee of Fairfield or related to one. I am just an above average consumer of their product. In May, I will be staying for 7 nights in a 3 bedroom condo in Fairfield's Daytona Beach at Ocean Walk with an average cost of $39 per night. This cost is after factoring a 5% return on the capitol I paid for my purchase and paying the maintenance fees for the points used to book the vacation. This is a beach front resort, 3 bedroom condo, in Florida, in May for $39 per night! No timeshare presentation is required during my stay.

Needless to say, I am a satisfied customer.

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