Complaint Review: Fairfield Resorts - Pompano Beach Florida
- Fairfield Resorts 2601 Palm-Aire Drive North Pompano Beach, Florida U.S.A.
- Phone: 954-972-3300
- Web:
- Category: Resorts
Fairfield Resorts - The Fairways of Palm-Aire Tax Ripoff Pompano Beach Florida
*UPDATE Employee: Lies on both sides
*Consumer Comment: More information sought--How long was the sales presentation?
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We recently attended a vacation package offered by Fairfield Resorts to travel to Fort Lauderdale, FL and in return listen to their sales pitch. The Reservations were made with a $149.00 deposit which would be refunded at the close of the "Tour" (Sales Pitch). I was under the impression that we would be staying at the resort upon arrival but found that they cannot accomodate all of the people they lure in for the sales pitch and therefore put you up in a hotel. You are then responsible only for the taxes and parking at the hotel. That was fine with me since my total was $36.18 in exchange for 2 nights for 2 rooms.
We were sent to the Howard Johnson Plaza Resort on Deerfield Beach. I wouldn't recommend this hotel to anyone, but since I wasn't really paying for the stay I have no ripoff report to file for them. We didn't stay in the room very much anyway as we wanted to get in as much tourist time as possible.
We went to attend the "Tour" on Sunday at 11:30am. We had a very nice young woman who was completely thrilled to meet us and show us all of the wonderful things that The Palm-Aire had to offer. The presidential suites were gorgeous and no detail had been left out. When I asked if they had any of the regular condos/suites avaialable they said they were all booked but they had kept the 2 presidential rooms we were shown as showcases. We then went down to talk numbers, our agent was very detailed in explaining the point system and I consider myself pretty smart so I thought I had asked all the right questions up till this point. She gave us the price and we were open to the staggering $47,000 that she proposed. The manager came over and immediately crossed out her numbers and gave us a $16,000 discount for choosing a VIP Package. He also included a 308,000 point bonus if we signed up that day. Then he filled in the other numbers, Taxes and maintenence.
The Taxes were $240.00 per year and the Maintenence was $107.00 per month. Now having accounting background I wanted to do the math. By my calculation that would be $1524.00 Per year after it had been completely paid for. We own a 3 bedroom 2 bath home in TN and our taxes are far beyond that so I asked and was told FL Taxes are much higher. This is also when we found out that CENDANT Corp sets the tax amount that you pay based on the number of points you purchase, AND they can raise your amount anytime they choose. I also asked how many units were in the buildings, there are 398 units. Now I did the math for 398 (units) X 52 (Weeks) X $100 (Minimum Property Tax Per Unit) Assuming that they sell everyone a one week stay, and everyone pays $100 yearly property tax, they Should collect $2,069,600.00 just in property taxes for the Palm-Aire, and that isn't including anyone who is paying more than $100 like we would have ($240.00).
Now I have not been able to contact the Broward County Tax Office yet, but I will, and I'll be very interested in getting the tax records to see just how much they are paying for the Palm-Aire Property. Keep in mind that for the same propery we would have had to pay $107 per month for Maintenence. We respectfully declined the offer and the Sales manager was very rude and asked to stop wasting their time. We were then taken to a "Survey" Room where another young lady asked us about our experience and was equally exuberant about the property. She then offered us a 1 year trial of the package for $195.00 I said no thanks. Even after the year if we were to purchase the same fees would apply. We were given our $149.00 back and sent on our way. It wasn't really a bad experience but buyer beware, they sell you when you are in their sight and don't want you to leave and get more information, know what you are paying for before you sign.
Kenneth
Chattanooga, Tennessee
U.S.A.
This report was posted on Ripoff Report on 06/20/2006 03:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fairfield-resorts/pompano-beach-florida-33069/fairfield-resorts-the-fairways-of-palm-aire-tax-ripoff-pompano-beach-florida-197338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Lies on both sides
AUTHOR: Megan - (U.S.A.)
SUBMITTED: Tuesday, August 29, 2006
Let me start out by saying that Fairfield Resorts does have very bad business practices. I just started a few weeks ago, and believe me I am on my way out!
I do however have to disagree with some of your statements:
I was under the impression that we would be staying at the resort upon arrival but found that they cannot accomodate all of the people they lure in for the sales pitch and therefore put you up in a hotel.
You are mailed a confirmation letter that will arrive to your house 7-10 business days after you call to book dates. We also have a confirmation department that will verify your receipt of this letter, booked dates, accomodation, etc.
If you had not received the confirmation letter, you still would have had someone contact you via phone to confirm your travel details. So while you were "under the impression" do you mind telling me what the agents you spoke with told you? Or could you scan in a copy of your confirmation letter?
I agree this is NOT a good company to do business with, however there are many complaints and letters like this with the customers claiming to have been booked for the resorts. We do check the phone records and your account notes and if we can't find anything there even remotely stating that you'd be staying at the resort, sorry theres nothing that can be done.
For those of you looking for cheap vacations, do not go with Fairfield.

#1 Consumer Comment
More information sought--How long was the sales presentation?
AUTHOR: Ryan - (U.S.A.)
SUBMITTED: Friday, August 11, 2006
Dear complainant, I was curious: how long did the entire presentation last? Did they keep it to 90 or 120 minutes?
Sincerely, rjc.


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