Fairfield Resorts, Cendant Rip-off! They dishonestly changed their refund policy, then refused to refund us. Wisconsin Dells

Last year Fairfield contacted my wife. She paid the fee and made reservations. Some things happenned and we were not able to go, she tried to CANCEL and get a refund. The fairfield rep said no, she didn't need to cancel and get a refund now, she could reschedule anytime in the next year.

We are scheduled to go later this month. She wrecked her motorcycle causing extensive physical damage, broken jaw, cheek, eye socket, nerve damage, blurred vision... We can no longer go on any vacation this year, maybe even next. Now they tell us that we can no longer get a refund. They NOW say that we could only have gotten a refund in the first 30 days?!?! This was a fact that they convienently left out the first time we tried to cancel. Or maybe they are just making it up as they go along. An honest business would have made all the facts clear up front instead of trying to hide them.

With all the surgerys, hospital stays, and doctors visits. I though for sure that they would make an exception and refund us the funds. This would really help us out with all the bills we now have. Obviously we are not going to be doing any travelling or big spending anytime soon. They said no way. No legitimate, honest company could be this cold and heartless. It is because they are scam artists that they do not care. An honest business would make exceptions for these types of situations.

Barry
Ankeny, Iowa
U.S.A.