Report: #1367879

Complaint Review: Family RV

  • Submitted: Sat, April 15, 2017
  • Updated: Sat, April 15, 2017
  • Reported By: cj7831 — Corona California USA
  • Family RV
    83 Autocenter Dr
    Pomona , California

Family RV Violent Behavior Pomona California

*Author of original report: Waste of time

*General Comment: ANd....

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I orderd a pair of plastic fenders over the phone from Lenden the service maneger. The info he asked for was the vin # of my RV. He said the only other info he needed was a color, dark or light. When the fenders arrived I imeadeatly noticed the screw holes were different but he insisted it would fit. Less than an hour later I called him and told him everything was a mismatch, nothing fit or lined up. He then informed me there was no returns or exchanges. I tried to explain that either keystone or family rv should make the perchase right. After getting nowhere with Lenden I tried to talk to someone else in person. That person was Jerry Baird, the owner.


Jerry informed me that Lenden was his son and he was being kind by tring to half the cost of the new fender reorder. I told him that I already paid for the fenders in full and it was their responsibility as authorized keystone parts dealer to provide the correct part.

I provided the RV vin # and recieved the wrong part. Jerry quickly got adgitated and said there is no offer to help. He used profanity and told me to get off his properity. When I didnt move fast enough for him and tried to tell him his companies customer service was terrible, he violently threw me to the ground. I sufferd a skined up arm and was extreamly shocked and humiliated.

I called the Pomona Police and told them I was just assaulted and please send an officer. I told them what had happend and they then went in to talk to Jerry. Unfortunately Jerry had left the rv lot quickly. Odd after only arriving about 20 min before. The officers told there was no security camera to review (unfortunately). And the only people to see what happend were his employees.

They lied for him and said that I was aggresive towards him and he acted in selfdefence. Im 5'7" and 155lbs Jerry is around 6' to 6'2 and about 250lbs. I dont think violence would make much sence here. I have read other reports of him acting violent to his customers. I think this is a serious issue and its just a matter of time before he hurts someone.

The police said with no wittnesses to my side of the incedent they couldnt do anything. I think its sad that a business owner with multiple accounts from customers of violent behavior can continue to do business.

This report was posted on Ripoff Report on 04/15/2017 10:08 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Waste of time

AUTHOR: - ()

 Wow you sound just as charming on the internet as you do in person. It's a waste of time to deal with people like you, your not worth any more of my time. Just trying to warn others of your psychosis . I think the tons of negligible feedback on you and your business speaks for itself. Just glad to hear there are others that refuse to just take it- well " We're not gonna take it anymore"!

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#2 General Comment



 And YOU did nothing to INSTIGATE the situation. YOU didnt run your mouth on THEIR property. YOU didnt use those passive aggressive comments designed ONLY to cause drama. YOU did NOTHING at ALL to deserve the treatment YOU received? Im NOT buying it!!!!! People dont come to work to be ATTCKED because YOU are unhappy. THAT is YOU instigating the situation. And ALL of the employees LIED on YOU?? Yet ANOTHER doubtful comment on YOUR part. More then likely YOU not only instigated the situation but YOU verbally ATTACKED any one who told YOU that there wasnt a refund. The situation arises from YOUR LAZINESS!!! YOU couldnt be BOTHERED to get off your rump and go into the store and be 100% positive you were getting what YOU wanted. More then likely one or two of the numbers on the VIN YOU gave them were transposed and THAT is what caused your issue. SO yet again, a YOU problem. CREATED by YOU. Then when YOU are told NO RETURNS you seem to think that YOU have a leg to stand on, which you DONT!!! YOU made a phone order, which means YOU GET WHAT YOU GET!!! This is WHY you dont just order off of the phone!!YOU have no way to ensure that the information YOU have given them has been entered corrctly. YOU ASSUMED and in doing so YOU get boned. LIVE AND LEARN!!! LEARN to NOT run your mouth!!! LIVE with the CHOICES YOU HAVE MADE!!

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