Fandango Lies about their refund policy, and can not be contacted by phone or e-mail Internet

I purchased movie tickets online, and joined their "VIP" club, which supposedly entitles me to a refund of unused movie tickets if I cancel before the showtime.  I canceled, and tried to get a refund.  The website is opaque, and the only way to contact them is via "live chat".  However, the live chat function is bogus:  I waited for 30 minutes, and the "estimated time for response"  only kept increasing.  I tried to call their toll-free number many times, and always got  recording saying all representatives are busy, "Please call back at a later time".  Bottom line is, they took my money and gave nothing back.  It's a scam.